Hourly Back-up Advocate

USNH Employees should apply within Workday through the Jobs Hub app

This position is responsible for providing second tier coverage on SHARPP’s 24/7 helpline outside during evening, weekend, and holiday hours when the office is closed throughout the year.

The SHARPP Back-Up Advocate serves as the second tier of support for SHARPP’s 24/7 helpline during non-business hours (evenings, weekends, and holidays). The Back-Up Advocate provides support to the Primary/Peer Advocates, responds to acute calls, and coordinates with the Final Support Staff to address emergency requests for transportation and/or shelter.

Duties/Responsibilities

Advocacy Direct Services – 85%

• Be available to take approximately at least 2 shifts per month (shifts are either Monday-Friday or Friday-Monday)
• Respond telephonically to helpline calls if the Primary Advocate on call does not respond
• Provide support to Primary Advocates through debriefs and in-moment assistance as needed and where required by departmental procedures
• Communicate as needed with Primary Advocate and Final Support Staff to ensure delivery of services
• Respond to acute/high-need calls that require a response beyond the scope of Peer Advocates
• Assess client requests for emergency transportation and shelter according to departmental procedures and facilitate access to resources
• Respond to Lethality Assessment Protocol calls from Law Enforcement and complete safety planning as indicated
  
  

Administration & Data Tracking – 10%

• Respond to communications from the SHARPP Assistant Director of Advocacy and/or Director
• Complete and submit client contact logs within 24 hours of service delivery to ensure data collection per SHARPP’s funding requirements
• Ensure data is tracked and transmitted in method compliant with NH RSA 173-C
  
  

Ongoing Training – 5%

• Complete 6 hours of annual professional development to comply with NH RSA 173-C and SHARPP’s internal policies
• Track and submit professional development hours twice yearly
  
  

Minimum Qualifications

• College Degree
• Excellent communication skills
• Experience with and knowledge of active listening
• Ability to assess needs and communicate departmental policy and procedures
• Ability to maintain client confidentiality
• Ability to exercise good judgment and critical thinking skills
• Completion of 30-hour Confidential Advocate Training per NH RSA 173-C (can be completed after hire)
• Relevant volunteer or work experience with crisis response, counseling, and/or advocacy
• Experience working with college students
  
  

Required Applicant Documents

• Resume/CV
  
  

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location:

Durham

Salary Grade

Adjunct Hourly Staff 00