Assistant Director of Community Outreach & Conference Services

Assistant Director of Community Outreach & Conference Services

Who we are:

The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university that has been recognized by The Princeton Review and U.S. News & World Report for academic excellence. Located between New York City and Boston in the shoreline city of West Haven, the University is a diverse and vibrant community of nearly 10,000 students from across the globe. Within its five colleges, students immerse themselves in a transformative, career-focused education across the liberal arts and sciences, fine arts, business, engineering, public safety and public service. More than 100 academic programs are offered, all grounded in a long-standing commitment to collaborative, interdisciplinary, project-based learning.

Reporting to the Director of Community Outreach & Conference Services, the Assistant Director of Community Outreach & Conference Services will be responsible for managing and supporting implementation and maintenance of community organization-based recruitment initiatives and camps and conferences services operations.

You will:

• Support enrollment partnership and community outreach programming and events, leveraging internal and external stakeholders
• Manage Pre-college programs, including admissions process & applicant decisions, serving as primary advisor and monitoring experience of participants and re-engagement with the University.
• Travel and represent the University as necessary related to the generation of new contracts with external organizations, community outreach initiatives, and recruitment events.
• Development and task management of student workers, including weekend and overnight support.
• Maintain Faculty Visit Program operations, including creating calendar, sourcing new sessions, coordinating faculty presenters, traveling to present as needed.
• Independently resolve conflicts and problem solve related to events & programming processes.
• Generate new and renewal of existing academic articulation agreements, primarily program to program appendices.
• Assist in responding to Conference Services inquiries, including walk-throughs with prospective clients, drafting quotes outlining financial commitments, and building itineraries.
• Support maintenance of conference and event calendars.
• Develop, negotiate pricing, and maintain inventory of approved service providers for external requests and supplies related to Conference Services events.
• Help manage Summer Youth Academy operations, including communications, supply orders, and customer experience during evening and overnight components.
• Overnight stays and management of resident buildings will be necessary during periods of the summer.
• Regularly review and recommend updates to content on the University website to keep community outreach and conference services information accurate.
• Timely, effective, and professional communication with external and internal stakeholders.
• Other duties and responsibilities as assigned by the Director of Community Outreach and Conference Services to support overall operation of division and University.

You need:

• Bachelor's degree required.
• English/Spanish/Mandarin bilingual skills preferred.
• CRM Slate experience preferred.
• Ability to represent the University of New Haven in a variety of situations and be able to competently interact with a diverse population of prospective students, faculty, and staff.
• Must demonstrate commitment to enrolling and retaining a diverse student body. A proactive approach to enhancing internal and external customer experience is required.
• Excellent interpersonal and written communication skills; Demonstrate tact & discretion.
• Excellent organizational, problem-solving, and project management skills. Reliable follow-through is key.
• Proficiency in Microsoft suite required.
• Ability to lift up to 20 pounds is required for the travel component of the position.
• Ability and willingness to supervise on campus overnight during high volume Summer Youth Academy and Conference sessions, as needed.
• Professional presentation and demeanor are required.
• Experience working in higher education environment is desired.
• Ability to maintain confidentiality and protect sensitive and private information.
• Work independently and effectively contribute on a team while adhering to deadlines.
• Ability to work non-traditional hours, including early morning, evening and weekends is necessary and expected; extensive summer hours and specific availability in July will be necessary.
• Valid driver's license.

What’s In It for You:

• Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.
• Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program
• Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities
• Employee Discounts on products, services and educational opportunities
• Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Year’s); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable

*The University of New Haven is not a qualifying E-Verify employer and its use of E-Verify is limited to specific government projects. For that reason, candidates with STEM OPT authorization cannot be considered for employment.