BEHAVIORAL HEALTH RESPONDER I

Sign-On Bonus Available

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials

Minimum Offer

16.59 / hr.

Maximum Offer

20.97 / hr.

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department : SRMC BH Mobile Crisis 988 - SRMC

FTE : 1.00

Full Time

Shift : Days

JOB SUMMARY

The Behavioral Health Responder 1 (BHR 1) works with the interdisciplinary team to meet the needs of persons whose lives are disrupted or complicated by mental illness, behavioral disturbances, substance use issues, or the inability to function or maintain in the community. The BHR 1 provides verbal de-escalation, screening services, and case management of clients in crisis in the community, and collaborates with other team members to ensure optimal, recovery-oriented care to both mental health and substance using individuals through a variety of evidence-based interventions, as well as daily consultation with staff and clients. The BHR 1 utilizes their lived experience as a Peer in full recovery within the context of their Code of Ethics to facilitate the healing and recovery of our patients. The BHR 1 serves as a liaison partnering with families, community members, tribal nations, schools, emergency services, and law enforcement providing outreach and linking to resources for those in need. The BHR 1 is available to all UNM SRMC services and partners with first-responders to address community needs. This position is mobile, functioning from all settings within the UNM Sandoval Regional Medical Center (SRMC) system and also in the field with community partners. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.

ESSENTIAL FUNCTIONS -Essential and other responsibilities and duties may include but are not limited to the following :

POLICIES AND PROCEDURES - Maintain departmental policies and procedures, objectives, and quality assurance programs

PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops

Provides emergency response whenever necessary, on the SRMC campus and in the community

CARE COORDINATION - Provides de-escalation, brief interventions, case management and care coordination for SRMC and for community members under supervision

INTERVENTION - Provides in-person interventions, telehealth, phone triage, and support for clients in need of behavioral health services

TEAM - Works as a team providing mobile Behavioral Health response to dispatch coming from 988 and co-response with local law enforcement coming from 911 as needed to assist in the support and case management of clients in crisis in the community; works as a team to also provide internal crisis response at UNM SRMC when requested

CARE - Provides SRMC and community client updates to supervisor regularly on all care, seeking feedback and direction regarding care in one to one scheduled supervision and via all SRMC approved methods of HIPAA compliant communication

MEETINGS - Attends hospital huddles and uses daily management systems as well as community meetings for proper coordination of care and interdisciplinary team communication

DEVELOPMENT - Develops and maintains recovery- oriented collaborative relationships with individuals in crisis through ongoing contact with supervision

COLLABORATE - Collaborates with interdisciplinary team to develop person-centered, trauma informed, strengths-based safety planning under supervision

REFERRALS - Makes referral arrangements with emergency personnel or resources under supervision to provide next step care for clients and families

EMPOWER - Empowers clients coordination of whole person care to include behavioral health, substance use care and primary care under supervision

SUPPORT- Provides suicide and risk support and abatement under supervision, identifies concerns and notifies the relevant team members

COLLABORATE - Collaborates with all members of the interdisciplinary team to coordinate care

DOCUMENT - Documents all patient contacts, care coordination, client compliance and all other information in the electronic health record system

COMMUNICATION - Communicates using all hospital endorsed patient and staff communication tools such as TigerConnect, TeleDoc, Zoom, Teams, etc.

OUTREACH - Provides community outreach and education consistent with UNM SRMCs vision and purpose; provides flexibility and accommodation as needed

COMPETENCY - Demonstrates cultural sensitivity and competency in all communities and age specific behaviors

RESOURCE - Serves as an information resource to clients, staff, and the interdisciplinary team

PARTICIPATION - Participates punctually in job-related training sessions and seminars

TRANSPORT - Transports and / or arranges for client transportation as needed

BILLING - Ensures all documentation requirements and billing procedures are completed and submitted in a timely manner to ensure accurate and timely reimbursement of agency services

REGULATORY - Ensures that all state, federal, Joint Commission and other oversight regulations are strictly adhered to

CONFIDENTIALITY - Ability to ensure the security and confidentiality of client information and records in a manner consistent with professional codes of ethics, and hospital policies and procedures

LIAISON - Liaison between hospital / system administration, departments, medical staff and UHC ensuring cost-effective utilization of products, services and processes, including but not limited to medical / surgical supplies, capital equipment and technology

PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols

PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes

PATIENT SAFETY 3 - Identify and report / correct environmental conditions and / or situations that may put a patient at undue risk

PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and / or near misses in a timely manner

PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"

MINIMUM QUALIFICATIONS EDUCATION : High School Diploma or GED equivalent EXPERIENCE : No minimum experience required LICENSES / CERTIFICATIONS : Valid New Mexico Driver's License Must obtain UNM Vehicle Operator's Permit w / i 60 days of position CPR Certification for Healthcare / BLS Providers or for Professional Rescuers or must obtain within 30 calendar days of date of position TESTING REQUIREMENTS : Tuberculosis testing is completed upon hire and additionally as required PREFERRED QUALIFICATIONS PREFERRED EDUCATION : Bachelor's Degree in related discipline PREFERRED EXPERIENCE : 1-2 years experience in mental health, substance abuse or related field Beginner to intermediate experience with Microsoft Office products including Word and Outlook PREFERRED LICENSURE / CERTIFICATION : NM Certified Peer Support Worker, NM Certified Family Peer Support Worker, NM Certified Community Health Worker, or related certification WORKING CONDITIONS ENVIRONMENTAL CONDITIONS : Sig Haz : Physical risk, injuries due to combative patient behavior May be required to travel to various work sites Sig Hazard : Chemicals, bio hazardous materials requiring extensive safety precautions and may require protective equipment PHYSICAL CONDITIONS : Heavy Work : Exerting 50 to 100 pounds of force occasionally, and / or 25 to 50 pounds of force frequently, and / or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work. Behaviors of Excellence - We Make it Better We Care

• We treat everyone with courtesy and respect.
• We take time to listen.
• We make people feel welcome with a greeting and smile.
• We anticipate the needs of others.
• We value the patients perspective.

We do good work

We need each other

We share

We look after things

We keep it safe

We show our pride by how we look

Department : Behavioral and Mental Health

Required

Preferred

Job Industries

Salary : $21