Director of Ticket Operations

Manages computerized ticket operations at Athletic events and special events hosted by the Athletic Department. Provides overall fiscal management of ticketing operations and ticketed-event planning support for events of the University Arena – The Pit, University Stadium, and other UNM Athletic venues.

Duties and Responsibilities

1. Manages all facets of the daily operations and/or event operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.

2. Serve as ticket operations manager for various UNM Athletic teams and events. May serve as ticket operations manager for UNM Football, depending on level of experience.

3. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

4. Assists in reviewing ticketing needs and procedures with venue users; prepares events for system sale, including event builds in the ticketing system, and conducts final event sales audits.

5. Monitors and maintains integrity of cash-handling and fiscal procedures. Oversees cash and credit card deposits and reconciliation of event transactions.

6. Provides detailed sales and financial reports on a timely basis; maintains all ticket office records.

7. Develops and implements systems and processes to establish and maintain records for the operating unit.

8. Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.

9. May work closely with internal and external partners to develop and grow specified programs. This position will work with department management in evaluation of procedures and workflow.

10. May maintain, organize, and handle all sales and ticketing needs for specified programs and productions. May run reports for department management as required.

11. Performs miscellaneous job-related duties as assigned.

See the Position Description for additional information.

High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

1. Experience with Paciolan software, or similar ticketing management platform.

2. Experience working in athletics ticketing, professional or collegiate

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.