What are the responsibilities and job description for the Instructional Technology Engineer position at University of North Alabama?

Salary : $52,062.40 - $69,430.40 Annually

Location : Florence, Alabama

Job Type : Staff

Division : Business & Financial Affairs

Department : End-User Services, Operations, & Support

Opening Date : 12 / 16 / 2024

FLSA : Non-Exempt

Job openings are posted for a minimum of seven days. This job may be removed from posting boards and filled any time after the minimum posting period has ended. The posted salary and / or position title may be adjusted dependent on the successful candidate's education, experience, and unique qualifications as they relate to the position.

Description

This position is responsible for the installation, configuration, updating, troubleshooting, and maintenance of lab and classroom instructional technology hardware, software, and peripherals for the main campus and satellite sites. Additional responsibilities include providing training and technical support for students, faculty, and staff; access to instructional technology resources; and acting as additional support for IT support specialists.

Sponsorship is not available for staff positions.

Essential Job Duties

Interface with various entities to define and meet lab / classroom technical requirements throughout all phases of development;
Install, upgrade, and maintain various educational and business applications;
Install, upgrade, and support, to the end-user, various educational and business applications used in a LAN environment;
Deploy, manage, and maintain UNA-owned devices utilizing mobile device management (MDM) software;
Assist A / V and network team to design, install, configure, and maintain A / V components for all lab / classroom locations;
Diagnose and solve hardware and OS / software issues on end-user and server-based systems;
Responsible for the virtual desktop infrastructure (VDI) topology used in labs and classrooms, including setup, configuration, and maintenance;
Establish and maintain technical documentation and diagnostic software libraries of installed system and network configurations and hardware components;
Read literature, participate in conferences, and perform other related activities in order to understand the leading-edge developments in IT-related fields;
Responsible for creating and deploying images to computers in labs / classrooms and installing client software for access to network application servers;
Perform all other duties as assigned.

ADDITIONAL DUTIES :

Assist IT support specialists and other ITS personnel, as needed;

Monitor and manage licensing, configuration, and utilization of various campus software applications;

Design, create, implement, and maintain ITS inventory database;

Coordinate with all areas within ITS to create / manage documentation, instructions, and training materials for all technical-related documentation;

Assist with marketing programs and services to the campus community;

Work with vendors, when necessary, to retrieve software / hardware renewals and / or upgrade price quotes;

Represent the department and university at a variety of on-campus meetings or off-campus technical conferences;

Adjustment of hours involving evening and / or weekend work may be required.

Minimum Qualifications

Completion of a Bachelor's degree plus three years of related experience required;

Completion of a high school diploma / equivalent plus five years of experience in a related field required.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS :

A , Network , or a related certification preferred.

KNOWLEDGE, SKILLS, AND ABILITIES :

Ability to install and maintain the various software components of a LAN;

Knowledge of mobile device management software and deployment techniques as well as general A / V design, installation, and components;

A basic understanding of network communication protocols and topologies and file storage capabilities within a LAN & WAN architecture;

An understanding of software and computer hardware compatibility issues within a LAN architecture;

Basic knowledge of virtualized infrastructures and technology as well as a basic understanding of PC installation, configuration, and support within a LAN environment;

Strong research skills to gather and use information effectively;

Ability to use Microsoft and Apple operating systems, associated applications, and work order management systems;

Ability to prioritize tasks and manage time effectively;

Self-motivated and able to complete projects independently;

Ability to conceptualize, plan, and execute brand new projects by establishing processes, rules, and procedures from inception to implementation;

Ability to provide non-traditional solutions to complex issues;

Ability to maintain confidentiality;

Strong interpersonal skills, organizational skills, customer service skills, troubleshooting skills, and a willingness to assist others;

Ability to apply common sense understanding to carry out instructions furnished in written, verbal, and diagram form;

Ability to adapt and upgrade skills to meet changing job conditions;

Ability to work within time constraints;

Ability to communicate clearly and concisely, both verbally and in writing as well as effectively to instruct or train others through explanation and / or demonstration;

Ability to interpret documents such as training manuals;

Ability to manage interpersonal conflict situations requiring tact, diplomacy, and discretion;

Ability to interact effectively and coordinate with a diverse array of students, fellow employees, and external constituents;

Ability to effectively present information and respond to questions, inquiries, and / or complaints.

Special Instructions to Applicants

Applicants must upload a resume at the time of application and provide contact information for at least three professional references. For questions, please email employment@una.edu or call 256.765.4291 and select option #2. Selecting an option other than #2 will result in a delayed response.

UNA is an equal opportunity employer committed to achieving excellence and strength through diversity. UNA seeks a wide range of applicants for this position so that one of our core values, ethnic and cultural diversity, will be affirmed. UNA is a smoke-free campus.

Staff Benefit Summary - For more details regarding each benefit listed below, please visit the HR website at or click on the links below.

UNA has a fully-insured group health insurance program with , which includes medical, prescription drug, vision, psychiatric, and substance abuse benefits for full-time university employees, and their eligible dependents. The University covers the full individual premium for eligible employees.

Blue Cross Blue Shield of Alabama Health / Vision / RX - Monthly Premiums

Tier Employee Cost UNA Cost Total Premium

Employee $0.00 $557.95 $557.95

Child(ren) $362.65 $557.95 $920.60

Spouse $557.94 $557.95 $1,115.89

Spouse & Child(ren) $641.08 $557.95 $1,199.03

UNA also provides dental coverage through The University covers the full individual premium for eligible employees.

Blue Cross Blue Shield of Alabama Dental - Monthly Premiums

Tier Employee Cost UNA Cost Total Premium

Employee $0.00 $27.54 $27.54

Family $36.34 $27.54 $63.88

UNA provides all eligible employees with basic life insurance at no cost to the employee. The basic life coverage level is 1.5 times the covered employee's annual base salary with a maximum benefit of $400,000. Included with your basic life coverage is Accidental Death and Dismemberment coverage at 3 times the covered employee's annual salary. The provider for this coverage is

As a member of the , eligible employees have life benefits available through the TRS. Also, for eligible active employees, a death benefit of the payment of accrued sick leave is paid to the employee's beneficiary by the University.

This coverage provides benefits after a 90-day period of disability. The monthly benefit is 60% of the covered employee's monthly base salary not to exceed $10,000 per month. The cost for this benefit is paid in full by the University for eligible employees and the provider for this coverage is

Retirement Plans

The is a defined benefit plan in which participation is mandatory for eligible employees. Eligible employees are categorized by the TRS as Tier I or Tier II members.

Rates below are effective as of October 1, 2023

Tier I - Employee contribution rate is 7.5% for regular employees and 8.5% for law enforcement employees.

Tier II - Employee contribution rate is 6.2% for regular employees and 7.0% for law enforcement employees.

this retirement plan is a voluntary, supplemental, deferred compensation plan.

this plan is a voluntary, supplemental, deferred compensation plan offered by the Retirement Systems of Alabama.

The University provide a $6.00 per month credit to eligible employees to offset the cost(s) for supplemental, voluntary benefits. All full-time regular employees are eligible for this benefit on the first day of the month following the completion of 90 days of employment.

Flexible Spending Accounts - HealthEquity

Cancer Insurance - Allstate

Short-Term Disability Insurance - Fort Dearborn Life

Life Insurance - Symetra

Accident Coverage - Symetra

Critical Illness Insurance - Symetra

Hospital Indemnity Coverage - Symetra

Vision Insurance - VSP

Air Evac Lifeteam

Long-Term Care Insurance - LTCi Plans

UNA provides remission of tuition to eligible employees and to their spouses and qualified dependent children.

Paid Time Off

Annual leave is accrued for each hour worked. During the first 2 years of employment, the accrual is 10 workdays. After completion of 2 years of continuous service, eligible employees are entitled to 12 days of annual leave and, for each additional year of service, annual leave is increased by one day per year to a maximum of 20 days after 10 years.

Full-time regular staff members are entitled to 96 work hours (12 workdays) of sick leave each year at the employee's regular rate of pay regardless of length of service.

Full-time, regular staff employees are eligible for paid holidays.

Do you have a bachelor's degree or five or more years of directly related experience?

No, I do not have a bachelor's degree or five or more years of directly related experience.

Yes I have a bachelor's degree.

Yes I have five or more years of directly related experience.

Do you have any technical certifications such as A , Network , Security , Microsoft, etc?

No, none.

Yes, one of the certifications listed.

Yes, a related certification.

No, but I am in the process of obtaining one currently.

Required Question

Salary : $52,062 - $69,430

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