What are the responsibilities and job description for the Clinical Program Manager position at University of North Carolina at Chapel Hill?
Posting Information
Department
Psychology and Neuroscience-319100
Career Area
Administrative/Clerical Support
Is this an internal only recruitment?
No
Posting Open Date
02/25/2025
Application Deadline
03/03/2025
Position Type
Permanent Staff (SHRA)
Position Title
Admin Support Specialist - Advanced
Salary Grade Equivalent
GN08
Working Title
Clinical Program Manager
Position Number
00032784
Vacancy ID
P020162
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
40 hours/week between 8 am and 6 pm M – F
Work Location
CHAPEL HILL, NC
Position Location
North Carolina, US
Hiring Range
$45,748 - $53,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The primary purpose of the Psychology and Neuroscience Department is to provide excellent education, research and service in the field. This goal breaks down into four important components: 1) to teach psychology and neuroscience to undergraduates in a manner that will introduce them vigorously to its broad scope; 2) to offer scientific and professional training to graduate students in the areas of behavioral and integrative neuroscience, clinical, cognitive, developmental, quantitative, and social psychology; 3) to carry out cutting-edge research in these areas, and 4) to provide consulting and administrative support services to the science and profession of psychology as well as to the university, the community, the state, and the nation.
The Department consists of six programs: behavioral and integrative neuroscience; clinical psychology; cognitive psychology; developmental psychology; quantitative psychology, and social psychology. Each program is designed to acquaint the student thoroughly with the theoretical and research content of the specialty and to provide training in the research skills needed to become a competent and creative investigator. In addition, the programs focus on the development of appropriate professional skills.
The Department of Psychology and Neuroscience ranks 3rd in the College in grant funding with over $12 million annually in grant expenditures and approximately $20 million annually in expenditures from all funds. The Department of Psychology and Neuroscience has two of the largest undergraduate majors in the College of Arts and Sciences with approximately 1600 psychology majors and 1000 neuroscience majors, and one of the largest graduate Ph.D. programs with approximately 130 graduate students. The Department is also home to four community clinics which generate fee revenue (Adult Clinic, Anxiety Clinic, Child and Family Clinic, Couples Clinic), known collectively as the UNC Psychology and Neuroscience Community Clinic (the Clinic).
The Department consists of six programs: behavioral and integrative neuroscience; clinical psychology; cognitive psychology; developmental psychology; quantitative psychology, and social psychology. Each program is designed to acquaint the student thoroughly with the theoretical and research content of the specialty and to provide training in the research skills needed to become a competent and creative investigator. In addition, the programs focus on the development of appropriate professional skills.
The Department of Psychology and Neuroscience ranks 3rd in the College in grant funding with over $12 million annually in grant expenditures and approximately $20 million annually in expenditures from all funds. The Department of Psychology and Neuroscience has two of the largest undergraduate majors in the College of Arts and Sciences with approximately 1600 psychology majors and 1000 neuroscience majors, and one of the largest graduate Ph.D. programs with approximately 130 graduate students. The Department is also home to four community clinics which generate fee revenue (Adult Clinic, Anxiety Clinic, Child and Family Clinic, Couples Clinic), known collectively as the UNC Psychology and Neuroscience Community Clinic (the Clinic).
Position Summary
This position serves as the business operations manager for the Clinical PhD Program and the Community Clinic in the Psychology and Neuroscience Department. As business manager, this position is responsible for Program and Clinic operations, including policy and procedure, financial management, including budgeting, expense tracking, reconciliation, and client billing, facilities and technology oversight, faculty support, event planning, marketing and communication, and student support.
The incumbent will work with the Directors of the Program and the Clinic to develop, implement, and oversee administrative and operational policies and procedures including HIPAA compliant policies and procedures for client PHI to ensure confidentiality of data. This individual will also manage and reconcile budgets and expenses, collaborate on budget development, and provide financial reporting. In the Clinic, this role is also responsible for management of billing and client payments through the Titanium and TouchNet systems and reconciliation to deposit records and campus financial systems.
This position will also oversee the use of office and research space in both the Clinic locations and in the Department. This includes working with the department facilities and IT specialists to process maintenance and service requests, oversee renovations and improvements to clinic facilities, provide on-site support for the technologies at each clinic, including those for research and those for the HIPAA compliant clinic work environment which includes custom configured PCs for webcam video recording and the Titanium client record-keeping system.
The Program Manager also oversees the areas of faculty support, including faculty searches, event planning, including graduate student Visit Day, and marketing and communication. Finally, this position supports Clinical PhD students by tracking academic milestone requirements, overseeing awards, and supporting placements in, and communication with, clinical practicum and internship sites.
This position supervises one administrative support specialist, who is responsible for supporting the daily administrative needs of Clinic and Clinical Program faculty, students and operations.
The incumbent will work with the Directors of the Program and the Clinic to develop, implement, and oversee administrative and operational policies and procedures including HIPAA compliant policies and procedures for client PHI to ensure confidentiality of data. This individual will also manage and reconcile budgets and expenses, collaborate on budget development, and provide financial reporting. In the Clinic, this role is also responsible for management of billing and client payments through the Titanium and TouchNet systems and reconciliation to deposit records and campus financial systems.
This position will also oversee the use of office and research space in both the Clinic locations and in the Department. This includes working with the department facilities and IT specialists to process maintenance and service requests, oversee renovations and improvements to clinic facilities, provide on-site support for the technologies at each clinic, including those for research and those for the HIPAA compliant clinic work environment which includes custom configured PCs for webcam video recording and the Titanium client record-keeping system.
The Program Manager also oversees the areas of faculty support, including faculty searches, event planning, including graduate student Visit Day, and marketing and communication. Finally, this position supports Clinical PhD students by tracking academic milestone requirements, overseeing awards, and supporting placements in, and communication with, clinical practicum and internship sites.
This position supervises one administrative support specialist, who is responsible for supporting the daily administrative needs of Clinic and Clinical Program faculty, students and operations.
Minimum Education and Experience Requirements
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications, Competencies, and Experience
- Interpersonal Skills: Ability to interact positively and collaboratively with various groups of faculty, staff, students, and stakeholders.
- Communication: Excellent written and verbal communication skills.
- Analytical Skills: Exceptional information processing, decision-making, and problem-solving abilities.
- Organization: Strong attention to detail, excellent time management, and organizational skills.
- Autonomy: Ability to work independently and meet objectives/deadlines.
- Data Management: Proficiency in compiling, organizing, and summarizing data; reviewing and preparing documents accurately and promptly.
- Technical Skills: Expertise in MS Office Suite or similar platforms (Outlook, Word, Excel).
- Operational Knowledge: Ability to learn and apply best practices in operational, financial, and facilities management of a faculty/student psychological services practice.
- Regulatory Compliance: Knowledge of state and federal rules and regulations governing personal health information (PHI), including HIPAA/HITECH.
- Integrity and Security: Ability to ensure the integrity of information and record-keeping systems, internal controls, and data security.
- Program Management: Capability to manage a program of broad scope with multiple work groups and physical locations.
- Problem Solving: Excellent judgment and ability to independently identify and solve problems
Preferred Qualifications, Competencies, and Experience
Knowledge of university systems (e.g., PeopleSoft, Titanium, TouchNet), policies, and procedures. Experience working in a clinical setting. Experience with accounting and/or budget management.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Salary : $12 - $20
