What are the responsibilities and job description for the Global Programs Manager position at University of North Carolina at Chapel Hill?
Posting Information
Department
Kenan-Flagler Bus Sch-330100
Career Area
Student Services
Is this an internal only recruitment?
No
Posting Open Date
04/14/2025
Application Deadline
04/28/2025
Position Type
Permanent Staff (SHRA)
Position Title
Student Services Specialist - Journey
Salary Grade Equivalent
GN07
Working Title
Global Programs Manager
Position Number
20030658
Vacancy ID
P020317
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
Monday-Friday, 8am – 5pm.
Work Location
CHAPEL HILL, NC
Position Location
North Carolina, US
Hiring Range
$43,940 - $54,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
At UNC’s Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It’s not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal.
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The Global Programs Manager (‘GPM’) is primarily responsible for contact, communication, and information management for the Undergraduate Business Global Programs team for a variety of internal and external stakeholders. This position works directly with outgoing and incoming students, in addition to supporting the work of the Associate and Assistant Directors for key Global programming. In addition, the GPM uses independent judgment and delegated authority to handle information requests and correspondence; analyze incoming information for significance; reroute requests as needed; determine needed action items; and work on matters to resolution. The GPM position has the following four broad responsibilities: 1) contact, communication, and information management; 2) international partner management; 3) global programs advising; and 4) administrative manager for Global program services. The GPM will work strategically with diverse faculty, students, and colleagues to provide top quality service and help to resolve challenges as they arise. While this role supports the Global Programs Team, the GPM is part of a growing cross functional Undergraduate Business team which supports the overall mission of the UBP.
The Global Programs Manager (‘GPM’) is primarily responsible for contact, communication, and information management for the Undergraduate Business Global Programs team for a variety of internal and external stakeholders. This position works directly with outgoing and incoming students, in addition to supporting the work of the Associate and Assistant Directors for key Global programming. In addition, the GPM uses independent judgment and delegated authority to handle information requests and correspondence; analyze incoming information for significance; reroute requests as needed; determine needed action items; and work on matters to resolution. The GPM position has the following four broad responsibilities: 1) contact, communication, and information management; 2) international partner management; 3) global programs advising; and 4) administrative manager for Global program services. The GPM will work strategically with diverse faculty, students, and colleagues to provide top quality service and help to resolve challenges as they arise. While this role supports the Global Programs Team, the GPM is part of a growing cross functional Undergraduate Business team which supports the overall mission of the UBP.
Minimum Education and Experience Requirements
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience
Ability to maintain composure in fast-paced environment and provide timely, flawless service to a variety of stakeholders. Process and detail orientation towards operational effectiveness, efficiency, and accuracy. Must possess a professional demeanor with excellent organizational, written and oral communication skills. Proficiency in Microsoft Office suite (Teams, Word, Excel, Outlook, and PowerPoint) required, as well as level of comfort using technology tools (such as Zoom, Slate, Qualtrics, and Canvas). Ability to flex work hours to include early morning, evening hours, and occasional weekend work during peak times.
Preferred Qualifications, Competencies, and Experience
Experience in advising and/or experience in the field of higher education. Strong team player attitude. Positive attitude and strong customer focus. Ability to organize and prioritize work. Exceptional interpersonal skills. Experience with student information systems (i.e., PeopleSoft/ConnectCarolina).
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Position/Schedule Requirements
Evening work occasionally, Overtime occasionally, Weekend work occasionally
Salary : $43,940 - $54,000
