What are the responsibilities and job description for the Instructional Studio Technician position at University of North Carolina at Chapel Hill?
Posting Information
Department
School of Nursing-IIT-440147
Career Area
Information Technology
Is this an internal only recruitment?
No
Posting Open Date
03/03/2025
Application Deadline
03/12/2025
Position Type
Permanent Staff (SHRA)
Position Title
Technology Support Technician - Journey
Salary Grade Equivalent
IT01
Working Title
Instructional Studio Technician
Position Number
20069519
Vacancy ID
P020180
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
Monday – Friday; 8:00AM – 5:00PM
Work Location
CHAPEL HILL, NC
Position Location
North Carolina, US
Hiring Range
$55,000 - $65,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The mission of the School of Nursing is to enhance and improve the health and well-being of the people of North Carolina and the nation, and, as relevant and appropriate, the people of other nations, through its programs of education, research, and scholarship, and through clinical practice and community service. The University of North Carolina at Chapel Hill School of Nursing has been the leader in nursing education in North Carolina throughout its history. Established in 1950, it was the first school of nursing in North Carolina to offer a four-year baccalaureate nursing degree program followed by the first master’s degree program, the first continuing education program for nurses, first doctoral program, and first accelerated BSN option to students with college degrees. Today, the School is renowned for its academic programs, its research and its commitment to clinical and community service within state, national and global communities.
Position Summary
The Instructional Studio Technician provides essential support to the School of Nursing faculty, staff, and students using Educational Technologies. This includes Canvas LMS, Panopto, Zoom, and other related tools. They will provide technical support for audio-visual equipment and software during live events and classes. This role also provides flexible instruction support to faculty using the SON FISH (Flexible Instruction Support Hub). The Instructional Studio Technician ensures seamless integration of technology into teaching and learning, fostering a dynamic and engaging educational environment.
Responsibilities/Duties:
Responsibilities/Duties:
- Coordinate the SON FISH (flexible instruction support hub) day-to-day operations
- Configure studio space for individual needs and requirements
- Vet and approve studio usage requests
- Provide studio prep, editing, upload, and upkeep for faculty and staff using the SON FISH.
- Assist in equipment operation as well as Zoom features during live hybrid classes utilizing the studio.
- Provide comprehensive support to faculty and students on the use of the Canvas Learning Management System (LMS), including course setup, content management, and troubleshooting.
- Assist faculty and students with lecture capture and video editing.
- Assist AV Specialist in classroom support for online and traditional classrooms.
- Develop and maintain documentation and training materials for instructional technologies.
- Stay up-to-date on emerging instructional technologies and trends.
Minimum Education and Experience Requirements
Graduation from high school and one year in the field of technology related to the position’s role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.
Required Qualifications, Competencies, and Experience
Experience providing technical support in an educational setting or working in a studio space preferred. Experience with Canvas LMS, Panopto, and Zoom is highly desirable.
Preferred Qualifications, Competencies, and Experience
- Strong working knowledge of the Canvas LMS
- Strong working knowledge of studio practices
- Proficiency with video editing software
- Proficiency with video & content distribution platforms – including, but not limited to Panopto, Youtube, Nearpod, and Microsoft Stream
- Experience with Zoom or other video conferencing platforms
- Excellent technical troubleshooting and problem-solving skills
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Salary : $55,000 - $65,000
