What are the responsibilities and job description for the Media Services and Instruction Manager position at University of North Carolina at Chapel Hill?
Posting Information
Department
University Library-550501
Career Area
Information Technology
Is this an internal only recruitment?
No
Posting Open Date
01/31/2025
Application Deadline
02/14/2025
Position Type
Permanent Staff (SHRA)
Position Title
Technology Support Specialist - Journey
Salary Grade Equivalent
IT05
Working Title
Media Services and Instruction Manager
Position Number
00017267
Vacancy ID
P020083
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
8am-5pm, Monday-Friday
Work Location
CHAPEL HILL, NC
Position Location
North Carolina, US
Hiring Range
$71,030 - $79,921
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
At the University Libraries, you are part of a welcoming, inclusive, open library community that advances research, teaching, healing, and creativity on campus and far beyond. Here, we strive to create an environment of respect and collaboration, where vision and innovation can flourish.
Primary Purpose of Organizational Unit
The University Libraries aspires to set the standard for public university research libraries in the digital age.
As one of the premier libraries in the South, we are an essential partner in the research, education, clinical care, and public service missions of UNC-Chapel Hill. The library system includes 10 on-campus Libraries, with nearly 10 million volumes, rich archival collections, and a growing investment in digital collections.
The University Libraries serves campus and broader communities that reflect the socioeconomic, ethnic, and religious diversity of the state of North Carolina, and we maintain a welcoming, inclusive, and open educational and workplace climate for all. We strive to create an environment of respect and collaboration where vision and innovation can flourish. Learn more about our Strategic Framework including our pillars, values, and priorities by visiting https://library.unc.edu/about/strategic-framework/.
As one of the premier libraries in the South, we are an essential partner in the research, education, clinical care, and public service missions of UNC-Chapel Hill. The library system includes 10 on-campus Libraries, with nearly 10 million volumes, rich archival collections, and a growing investment in digital collections.
The University Libraries serves campus and broader communities that reflect the socioeconomic, ethnic, and religious diversity of the state of North Carolina, and we maintain a welcoming, inclusive, and open educational and workplace climate for all. We strive to create an environment of respect and collaboration where vision and innovation can flourish. Learn more about our Strategic Framework including our pillars, values, and priorities by visiting https://library.unc.edu/about/strategic-framework/.
Position Summary
The Media Services and Instruction Manager runs day-to-day operations of the Media and Design Center (MDC) at the University Libraries. This includes media labs, production spaces and supporting operating systems, the media production instruction program and related management database, and media production equipment service and management of the related digital booking and technical equipment management system.
The position provides leadership and planning for the lab’s media production hardware, software and extensive digital storage system; applying expert media production skills and technical knowledge in support of the variety of services offered in the media labs -effectively providing systems support, troubleshooting, resolving tech issues, and providing experienced consultation to our campus clients.
The Media Services and Instruction Manager administers the suite of technical and pedagogical services and resources offered via the MDC’s production lab including but not limited to: overseeing the MDC instruction calendar; managing the lab’s libguides, tutorials, and other online resources; and researching, planning, and assessment of lab instruction.
Working closely with the MDC’s instruction team and reporting to the Head of the MDC, the Media Services and Instruction Manager provides project management for the MDC instruction services – effectively schedules and teaches classes, workshops, and course-integrated instruction sessions, provides media production and media assignment design consultation to faculty, designs programs, creates tutorials and related online resources, as well as provides related instruction training to MDC staff.
The Media Services and Instruction Manager oversees the MDC’s Media Equipment cage and associated services including managing and maintaining the equipment for use; managing equipment inventory; managing purchase requests and reconciling receipt of equipment; researching and trialing new equipment; surplussing old equipment and engaging directly with vendors as needed. The Media Services and Instruction Manager trains all MDC staff on new and existing circulating equipment and works to forecast trends and emerging technology related to the MDC’s programs and services. This position is also required to help supervise the MDC’s student staff and assist with general public service support for all of our patron services.
This position may be eligible for a hybrid work arrangement to include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The position provides leadership and planning for the lab’s media production hardware, software and extensive digital storage system; applying expert media production skills and technical knowledge in support of the variety of services offered in the media labs -effectively providing systems support, troubleshooting, resolving tech issues, and providing experienced consultation to our campus clients.
The Media Services and Instruction Manager administers the suite of technical and pedagogical services and resources offered via the MDC’s production lab including but not limited to: overseeing the MDC instruction calendar; managing the lab’s libguides, tutorials, and other online resources; and researching, planning, and assessment of lab instruction.
Working closely with the MDC’s instruction team and reporting to the Head of the MDC, the Media Services and Instruction Manager provides project management for the MDC instruction services – effectively schedules and teaches classes, workshops, and course-integrated instruction sessions, provides media production and media assignment design consultation to faculty, designs programs, creates tutorials and related online resources, as well as provides related instruction training to MDC staff.
The Media Services and Instruction Manager oversees the MDC’s Media Equipment cage and associated services including managing and maintaining the equipment for use; managing equipment inventory; managing purchase requests and reconciling receipt of equipment; researching and trialing new equipment; surplussing old equipment and engaging directly with vendors as needed. The Media Services and Instruction Manager trains all MDC staff on new and existing circulating equipment and works to forecast trends and emerging technology related to the MDC’s programs and services. This position is also required to help supervise the MDC’s student staff and assist with general public service support for all of our patron services.
This position may be eligible for a hybrid work arrangement to include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
Minimum Education and Experience Requirements
- Associate’s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a
- Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a
- Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience.
- Journey level requires an additional one year of experience.
- Advanced level requires an additional two years of experience.
Required Qualifications, Competencies, and Experience
- Demonstrated experience teaching or providing classroom instruction
- Extensive demonstrated experience effectively creating with Adobe Creative Cloud
- Digital media production experience (including capture, composition, and editing) using a variety of digital media production hardware (cameras, field recorders, mics, lighting, and other peripherals) and software
- Extensive demonstrated experience effectively using the MAC OS environment and Windows OS environment
- Demonstrated experience providing systems support, troubleshooting, resolving tech issues, and providing consultation
- Demonstrated experience working effectively in a team-based, public service environment
- Strong visual, written, and oral communication skills
Preferred Qualifications, Competencies, and Experience
- Experience with assignment and instructional design and knowledge of Universal Design for Learning
- Experience with Mac OS X installation, configuration, and basic troubleshooting
- Current awareness of developing trends in multimedia production and ability to apply it to relevant MDC research, teaching, and learning
- Coursework in Digital Media Production, Design or Communication
- Understanding of visual communication concepts and/or digital and media literacies
- Ability to work effectively in a fast-paced, dynamic environment while seamlessly supporting multiple clients (faculty, students, and staff)
Required Licenses/Certifications
Special Physical/Mental Requirements
Ability to move media equipment up to 30 pounds with or without accommodations
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Evening work occasionally, Weekend work occasionally
Salary : $71,030 - $79,921
