What are the responsibilities and job description for the Microsoft 365 Support Specialist position at University of North Carolina at Chapel Hill?
Posting Information
Department
Information Technology-SOM-420401
Career Area
Information Technology
Posting Open Date
11/07/2024
Application Deadline
03/04/2025
Open Until Filled
No
Position Type
Permanent Staff (EHRA NF)
Working Title
Microsoft 365 Support Specialist
Appointment Type
EHRA Non-Faculty
Position Number
20067782
Vacancy ID
NF0008650
Full Time/Part Time
Full-Time Permanent
FTE
1
Hours per week
40
Position Location
North Carolina, US
Hiring Range
$85,00 - $95,000
Proposed Start Date
02/24/2025
Position Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The UNC School of Medicine has a rich tradition of excellence and care. Our mission is to improve the health and wellbeing of North Carolinians, and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research. We strive to promote faculty, staff, and learner development in a diverse, respectful environment where our colleagues demonstrate professionalism, enhance learning, and create personal and professional sustainability. We optimize our partnership with the UNC Health System through close collaboration and commitment to service.
OUR VISION
Our vision is to be the nation’s leading public school of medicine. We are ranked 2nd in primary care education among all US schools of medicine and 5th among public peers in NIH research funding. Our Allied Health Department is home to five top-ranked divisions, and we are home to 18 top-ranked clinical and basic science departments in NIH research funding.
OUR MISSION
Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research.
Patient Care: We will promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.
Education: We will prepare tomorrow’s health care professionals and biomedical researchers by facilitating learning within innovative curricula and team-oriented interprofessional education. We will cultivate outstanding teaching and research faculty, and we will recruit outstanding students and trainees from highly diverse backgrounds to create a socially responsible, highly skilled workforce.
Research: We will develop and support a rich array of outstanding health sciences research programs, centers, and resources. We will provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our University to support outstanding research. We will foster programs in the areas of basic, translational, mechanistic, and population research.
OUR VISION
Our vision is to be the nation’s leading public school of medicine. We are ranked 2nd in primary care education among all US schools of medicine and 5th among public peers in NIH research funding. Our Allied Health Department is home to five top-ranked divisions, and we are home to 18 top-ranked clinical and basic science departments in NIH research funding.
OUR MISSION
Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research.
Patient Care: We will promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.
Education: We will prepare tomorrow’s health care professionals and biomedical researchers by facilitating learning within innovative curricula and team-oriented interprofessional education. We will cultivate outstanding teaching and research faculty, and we will recruit outstanding students and trainees from highly diverse backgrounds to create a socially responsible, highly skilled workforce.
Research: We will develop and support a rich array of outstanding health sciences research programs, centers, and resources. We will provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our University to support outstanding research. We will foster programs in the areas of basic, translational, mechanistic, and population research.
Position Summary
The Microsoft 365 Support Specialist at the School of Medicine is responsible for overseeing the advanced support of Microsoft 365 applications, including Power Apps, Power BI, and Planner, ensuring compliance with organizational policies and security standards in coordination with campus ITS. This role involves identifying and advising on advanced security protocols, conducting regular audits, and generating detailed reports on application usage, security risks, and administrator actions. The specialist will lead comprehensive business analysis and solution design initiatives, translating complex business requirements into effective Microsoft 365 solutions, and providing strategic guidance and technical expertise to support the CIO’s vision and departmental strategic plan. Additionally, the specialist will design and deliver advanced training programs and support services for Microsoft 365 users, develop comprehensive training materials, and serve as a subject matter expert, offering high-level support and troubleshooting for complex technical issues. The position also includes performing additional duties as assigned, contributing to the overall success of the IT department and supporting the organization’s mission and strategic objectives.
Minimum Education and Experience Requirements
Master’s and 1-2 years’ experience; or Bachelors and 2-4 years’ experience; or will accept a combination of related education and experience in substitution.
Required Qualifications, Competencies, and Experience
Demonstrated experience application administration and security best practices.
Experience with IT support operations principles including troubleshooting issues with Microsoft 365.
Experience in configuring and enforcing policies and settings related to security compliance.
Ability to plan and manage projects from initiation to implementation.
Excellent verbal and written communication skills.
High attention to detail.
Experience with IT support operations principles including troubleshooting issues with Microsoft 365.
Experience in configuring and enforcing policies and settings related to security compliance.
Ability to plan and manage projects from initiation to implementation.
Excellent verbal and written communication skills.
High attention to detail.
Preferred Qualifications, Competencies, and Experience
Progressive experience in the field of Information Technology with direct Microsoft 365 management.
Microsoft 365 Administrator Certification.
Experience in a higher education, medical campus, research, and/or healthcare environment.
Microsoft 365 Administrator Certification.
Experience in a higher education, medical campus, research, and/or healthcare environment.
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
