Admissions IT Specialist

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

At UNC's Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It's not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Data Integration and Analytics (DIA) team at Kenan-Flagler Business School is seeking a skilled and motivated IT Admissions Specialist to join our dynamic team. This role will focus on the analysis, design, architecture, and development of in-house and outsourced projects surrounding our Software as a Service (SaaS) enterprise applications, with specific emphasis on Slate admissions and student life CRM instances.

The IT Admissions Specialist will provide expert guidance and internal consultancy to cross-functional teams, driving collaboration between internal stakeholders and external solution providers. The specialist will work to resolve functionality or interoperability issues within applications and databases, while also leading initiatives to evaluate, select, and implement new technologies that enhance system performance, increase productivity, and improve the student experience.

Key responsibilities include managing SaaS applications through their software development lifecycle, promoting user adoption, staying up to date with new releases and solutions, and providing ad hoc designs as needed. This role also involves training and educating users, solving complex business challenges, and communicating the strategic vision for technology solutions to ensure alignment with institutional goals.

Master's and 1-2 years' experience; or Bachelors and 2-4 years' experience; or will accept a combination of related education and experience in substitution.

* Experience managing customizable Software as a Service (SaaS) CRM applications.
* Must be a team player who understands the importance of teamwork, collaboration, and open communication.

* At least 3 years of experience managing customizable Software as a Service (SaaS) CRM applications preferred.
* Knowledge and expertise with CRMs such as Technolutions Slate, and other web development technologies such as JSON, liquid markup, REST, and XML.
* Experience with integrating third party products with existing infrastructure. Ability to resolve production defects quickly.
* Experience with design, development, testing and deployment activities. Experience in Creating and maintaining documentation.
* Background in data and data administration and experience/technical knowledge of admissions Customer Relations Management software is strongly preferred.
* Experience and knowledge of higher education admissions and student life lifecycles.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.