What are the responsibilities and job description for the Operations Supervisor position at University of North Carolina Charlotte?
Operations Supervisor
Applicant Documents
Please see Special Instructions for more details.
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- Do not write 'see resume' on your application when completing the job duties section.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Position Information
Posting Specific Questions
General Information
| Vacancy Open to | All Candidates |
|---|---|
| Employment Type | Permanent - Full-time |
| If time-limited, note appointment end date | |
| Hours per week | 40 |
| Months per year | 12 |
| Position Number | 010227 |
| NC Salary Grade Equivalency | GN07 |
| Classification Title | University Program Associate - Journey |
| Working Title | Operations Supervisor |
| Salary Range | $40,350 - $48,204 |
| Anticipate Hiring Range | $40,350 - $48,204 |
| FLSA Status | Non Exempt |
| Division | Business Affairs |
| Department | Business Services (Adm) |
| Work Unit | Parking & Transportation Services |
| Work Schedule | Friday, Saturday, Sunday & Monday | 8:00 am - 7:00 pm with a (1) hour meal break. In addition to the standard work schedule, the incumbent would be on-call for emergency matters that occur outside the standard work shift. On-call responsibility: Friday @ 10:00pm - Monday @ 5:00am. Occasional need for additional hours to support mandatory special events like Football and Commencement that may not be during the regularly-scheduled work hours. Mandatory Position This position is designated as mandatory and is expected to use sound judgment with respect to maintaining personal safety given their individual circumstances, but also to make a substantial and good-faith effort to reach the work site in a timely manner when adverse weather or other conditions affect normal campus operations. |
| Primary Purpose of Position | The incumbent will serve as the weekend Operations Supervisor for the Parking and Transportation Services department. This position will help supervise Parking and Transportation-related programs and services supporting the UNC Charlotte campus community. Among the list of supported services are Niner Paratransit, a point-to-point disability transportation service for eligible program members; Niner Transit, a fare-free transit bus service that transports community members around campus; standard parking enforcement and special event parking; campus hotel parking assistance; a shared-bike and scooter program; chartered, fixed-route and special event transportation, on and off campus; bicycle locker rentals. The incumbent will supervise weekend operations and staff, and will coordinate the day-to-day activities, helping to ensure all program standards are effectively and efficiently met. They will also be the primary point-of-contact for customer service related issues and will manage account information related to the various programs supported. As scope-of-work continues to expand, additional duties and responsibilities may be assigned by the Assistant Director for Parking and Transportation or their designee. |
| Minimum Education/Experience |
Required Minimum Qualifications: Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. University Preferred Qualifications: Graduation from a four year college or university and one year of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. |
| Essential Job Duties | The incumbent will support all Parking and Transportation programs and services on campus during their shift.
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| Other Work Responsibilities |
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| Departmental Preferred Experience, Skills, Training/Education |
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| Necessary Licenses or Certifications |
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| Work Location | Parking and Transportation Services - 9643 Poplar Lane, Charlotte, NC 28223 |
| Posting date | 03/25/2025 |
| Closing date | 04/06/2025 |
| Proposed Hire Date | 05/05/2025 |
| Contact Information | |
| Special Notes to Applicants |
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Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
-
Where did you learn about this posting?
(Open Ended Question)
- *
Do you have at least one year of supervisory experience as it relates to the position you are applying to?
- Yes
- No
- *
How many years of customer service experience do you have that is relatable to the position that you are applying to?
- less than 2 years
- 2 - 4 years
- 4 - 6 years
- 6 -8 years
- 8 - 10 years
- more than 10 years
- *
Do you have a valid driver's license?
- No
- Yes
- *
Do you have a Commercial Driver License (class A or B) with P endorsement and a valid DOT Medical Card? If so, please state which.
(Open Ended Question)
- *
Please describe your professional experience with campus transit and/or chartered ground transportation.
(Open Ended Question)
- *
This position if for shift Friday, Saturday, Sunday & Monday: 8:00 am - 7:00 pm with additional on-call responsibility. Are you aware that these are the days and hours for this position?
- Yes, I am aware that this position is for Friday, Saturday, Sunday & Monday: 8:00 am - 7:00 pm with additional on-call responsibility.
- Yes, I am aware and am only available for regular shift with no on-call responsibility
- No - I am not available for these hours
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
- Contact Information for References
The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, gender identity or sexual orientation.
Salary : $40,350 - $48,204
