What are the responsibilities and job description for the Front Office Liaison & Records Specialist position at University of North Carolina Wilmington?
Brief Summary of Work for this Position
The Front Office Liaison & Records Specialist serves as the initial point of contact for the public via telephone, in person, and mail. Duties include :
- Answers questions regarding registration, records, and University policies and procedures.
- Verifies enrollment, graduation, and transcripts, utilizing Banner and routing questions to appropriate staff or supervisors as needed.
- Oversees all incoming USPS and campus mail, preparing mail for distribution to the appropriate in-office personnel.
- Assists with data entry of intricate, confidential, and precise elements and codes supporting various office sections.
- Reconciles receipts for daily collections for purchases of transcripts, diplomas, and re-enrollment applications.
- Provides miscellaneous support for requests from the Registrar, Associate Registrar, or supervisor, as requested.
Minimum Education and Experience Requirements High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. Preferred education, professional skills and experience
Required Certifications or licensure N / A FTE 1.0 (40 hours per week) Months Per Year 12 Months Work Days Monday - Friday Work Hours 8 : 00AM-5 : 00PM Type of Position Permanent Anticipated Ending Date if Time-Limited Position Number 7391
