What are the responsibilities and job description for the Temporary Computer Tech Support I position at University of North Carolina Wilmington?
Please see Special Instructions for more details.
Please note, this is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Temporary assignments cannot exceed 11 consecutive months without a full 31-day break from employment. Employees in temporary positions are not considered permanent state employees and do not earn leave. Temporary employees are subject to the Affordable Care Act guidelines.
Applications must be submitted through the online application system by to be considered.
Applications must be submitted through the online application system by to be considered.
Posting Details
University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.
A public institution with over 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
A public institution with over 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Department
TAC Services - 55210
External Link to Posting
https://jobs.uncw.edu/postings/35877
Vacancy Number
TSP5465PST
Working Title
Temporary Computer Tech Support I
Job Title
Computer Tech Support I
Temp Position Type
SHRA Temporary
Job Category
Information Technology
FLSA for Position
Nonexempt
Brief Summary of Work for this Position
Technology Assistance Center (TAC) Temporary Technical Staff
This position will provide front line technical support for faculty, staff and students at the Technology Assistance Center (TAC) and should have a combined skill set of technical and customer service abilities.
Duties will be performed on campus at the Technology Walk-in Center and will include in-person support as well as assisting clients via live chat and telephone. Applicants will need to be able to quickly learn support techniques for various platforms that the university utilizes such as Canvas, Team Dynamix and Banner; and should already be proficient with Office 365 software, various operating systems, internet browsers settings, and system troubleshooting such as WiFi and VPN. Hardware experience and/or familiarity with Adobe Creative Cloud is a plus.
Having the ability to professionally communicate both verbally and written with clients is a must. Position will work closely with our TAC student work force at the Walk-in Center and must feel confident with the ability to teach and mentor them regularly as they assist clients.
Minimum Education and Experience Requirements
- Experience providing customer service while resolving technical issues
- Experience with an Incident Management ticketing system
- Proficiency with providing Office 365 technical support
- Ability to provide level 1 troubleshooting for network connectivity issues
- Ability to provide level 1 technical support for MAC and Windows operating systems
- Excellent verbal and written communication skills
- Ability to thrive in a team environment
Preferred Education, Knowledge, Skills & Experience
Required Certifications or Licensure
Primary Purpose of Organizational Unit
College/School Information
Work Hours
Within the hours of 8:00AM to 8:00PM
Work Days
Monday - Friday
Hours Per Week
30
Type of Position
Anticipated Hiring Range
$15-$17/hr
Special Instructions to Applicants
Please note, this is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Temporary assignments cannot exceed 11 consecutive months without a full 31-day break from employment. Employees in temporary positions are not considered permanent state employees and do not earn leave. Temporary employees are subject to the Affordable Care Act guidelines.
Applications must be submitted through the online application system by to be considered.
Applications must be submitted through the online application system by to be considered.
Job Posting Date
04/10/2025
Job Closing Date
EEO Statement
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Number of Openings
Multi-Positions
Applicant Documents
Required Documents
Optional Documents
- Resume
- Cover Letter
Salary : $15 - $17
