Admissions and Enrolled Student Specialist

Posting Information

Posting Information

Department

Grad School-390100

Career Area

Student Services

Is this an internal only recruitment?

Posting Open Date

12 / 13 / 2024

Application Deadline

03 / 07 / 2025

Position Type

Permanent Staff (SHRA)

Position Title

Student Services Specialist - Journey

Salary Grade Equivalent

GN07

Working Title

Admissions and Enrolled Student Specialist

Position Number

20061905,00037596

Vacancy ID

P019953

Full-time / Part-time Permanent / Time-Limited

Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week

Work Schedule

M-F, 8AM-5PM with flexibility

Work Location

CHAPEL HILL, NC

Position Location

North Carolina, US

Hiring Range

43,941-$56,146

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work / life balance.

Primary Purpose of Organizational Unit

Through research, teaching and public service, graduate education creates knowledge that leads to innovative solutions to address critical societal needs. The University of North Carolina at Chapel Hill offers more than 80 programs that grant more than 160 graduate degrees and graduate students make up nearly 30% of enrolled students at UNC-Chapel Hill.

The Graduate School of the University of North Carolina at Chapel Hill provides leadership to envision, shape and support the highest quality education for a diverse community of graduate students whose contributions will have global impact. Drawing on best practices gleaned from graduate educators throughout the country, The Graduate School models the inclusive and equitable policies and practices that the University of North Carolina at Chapel Hill strives to instill in every unit, department, and program at this great University.

The Graduate School supports graduate students in almost every program across the Carolina campus and serves students from admission through graduation. We provide financial support (e.g. interdisciplinary fellowships, tuition support, travel awards, and research supplements), career and professional development (e.g. in pedagogy, leadership, communication, grant writing), diversity and student success programming, academic program support, and advocacy to students, faculty, staff, and graduate programs. The Graduate School also provides individual students with services tailored to meet their needs.

Position Summary

This is a repost. Previous applicants are still being considered and need not reapply. This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

This position performs a wide range of students services functions, including providing student services support for prospective graduate students and University offices by reviewing and processing admissions applications, supporting materials and admissions recommendations for assigned application centers, verifying official transcripts and accreditation credentials

for incoming graduate students, providing student services support to the degree progression and completion of enrolled students from assigned academic programs, evaluating candidates for graduation, including adherence to graduate program requirements, Graduate School graduation policies, and University timelines, providing student services support through

performing assigned lead responsibilities, and adhering to University FERPA policies and Graduate School confidentiality policies.

This position serves as the first-line of contact providing information and student services support for all Graduate School administered programs, being responsible for student services from the application process through graduation - the life cycle of the graduate student experience at UNC-Chapel Hill (from admission through approving the student for degree completion).

This position manages well over 2,000 admissions applications per annual admissions cycle and supports more than 1,200 enrolled students. Therefore, the individual in this position deals with a variety of topics and issues that affect students, staff, and faculty, and must have a thorough understanding of Graduate School and university policies, as well as the ability to independently apply these policies to different situations in different contexts, excellent written and verbal communication skills, and the ability to analyze and problem solve many different types of situations.

This position also works closely with central units across campus, including the Registrar's Office, Information Technology Services, the Cashier's Office, and others, and engages closely to inform campuswide projects, including the multiyear degree audit and program milestones project. This role provides expertise and guidance to these projects and to stakeholders in units on campus and beyond.

This position is responsible for managing and monitoring inquiries from prospective and enrolled students regarding NC residency for tuition purposes. This involves acting as The Graduate School's liaison for NC residency for tuition purposes with the Office of the University Registrar, the University Cashier, ITS, and academic programs and other central offices. This lead responsibility also involves identifying and resolving straightforward issues regarding residency for tuition purposes. This position frequently provides feedback and oversight for internal and campus policies and processes, and assists in establishing Graduate School procedures, as well as developing strategy for best practice for campus partners, including academic programs, departments and campus partners.

Minimum Education and Experience Requirements

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

The following essential knowledge, skills and abilities are required for success in this position : A demonstrated record of strong organizational and customer service skills, excellent communication skills (both oral and written), as well as the demonstrated ability to manage multiple and changing priorities and to meet competing deadlines. This role requires the ability to use multiple technology systems and to learn systems quickly, as well as strong working knowledge of Microsoft Office.

Preferred Qualifications, Competencies, and Experience

Experience in an academic environment (working with faculty, staff and students) is strongly preferred. Applicants who have a working knowledge of ConnectCarolina, ImageNow, and Admissions systems are highly desired. The department also prefers applicants with knowledge of UNC's student policies and procedures.

Required Licenses / Certifications

Special Physical / Mental Requirements

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position / Schedule Requirements

Weekend work occasionally

Special Instructions

Quick Link

Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note : The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Salary : $43,941 - $56,146