What are the responsibilities and job description for the Mobile Patient Navigator position at University of North Carolina?
Posting Information
Posting Information
Department
ASOD Clinical Operations - 431500
Career Area
Administrative / Clerical Support
Posting Open Date
02 / 05 / 2025
Application Deadline
02 / 19 / 2025
Position Type
Temporary Staff (SHRA)
Position Title
Mobile Patient Navigator
Position Number
20065396
Vacancy ID
S024763
Full-time / Part-time
Full-Time Temporary
Hours per week
Work Schedule
Monday - Friday, 8 : 30 AM - 5 : 30 PM
Position Location
North Carolina, US
Hiring Range
17.00 - $19.00 / hour
Proposed Start Date
Estimated Duration of Appointment
6 months not to exceed 11 months
Position Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
Primary Purpose of Organizational Unit
The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.
Position Summary
This position serves as a single point of contact for DDS / Hygiene students, patients, and caregivers. It provides resources and assistance with accessing clinical and supportive care services offered within ASOD and facilitates patient appointments, including those made with labs, diagnostic areas, and specialty clinics.
This position is within the UNC Adams School of Dentistry. The Mobile Patient Navigator is responsible for clinical chair side scheduling, canceling, modifying, and reconciling appointments for pre-doctoral and hygienic clinics. Responses to student / patient request using In-Basket (Internal messaging system) and the providers' work queue treatment plan. Update, prepare, and distribute appointment information to patients, students, and staff.
Input EPIC Templates for DDS providers. Modify templates based on clinic closures and schedule changes. Follow established procedures for screening incoming / outgoing appointment-related telephone calls and directing them to the appropriate staff / department and checking voicemails and responding to patients' messages. Provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after summary visit summary (time, date, location, provider, etc.)
Collecting and validating payments and verifying Medicaid and Delta Dental Insurance Eligibility. Validate authorized credit card acceptance and review checks for appropriate information for acceptance.
Minimum Education and Experience Requirements
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Required Qualifications, Competencies, and Experience
Considerable progressively responsible administrative / office management experience, including some experience as a lead worker; or equivalent combination of training and experience. Must have excellent interpersonal skills and communication skills. Must be able to multi-task and work with a diverse group of individuals. Must be able to work independently with minimal supervision, demonstrate initiative, and use sound judgment.
Preferred Qualifications, Competencies, and Experience
Experience in healthcare.
Special Physical / Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Special Instructions
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Posting Contact Information
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note : The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Salary : $17 - $19
