Receptionist

Salary/Position Classification

• $37,440 annual, Non-Exempt (Eligible for overtime)
• 40 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability: No

Purpose of Position

The purpose of the medical records technician/receptionist position is to perform medical record and office support functions for the Minot Center for Family Medicine. This includes maintaining patient charts and ensuring their accuracy; working with residents, physicians, directors, office and administrative staff to provide quality service to patients; keeping patient medical chart flow efficient while maintaining an optimum learning environment for resident physicians and other students involved in the clinic; scheduling patient appointments; checking patients into the clinic; performing data entry into a scheduling software system; and communicating clinic processes to patients.

Duties & Responsibilities

Medical Record Preparation and Retrieval, Data Entry & Reporting for Obstetrics Patients

• Prepare and maintain medical records.
• Retrieve medical records for appointments and quality assurance purposes, and as requested throughout the day by nursing staff and physicians.
• Check for misfiles and outdated out guides on a periodic basis.
• Maintain current information on deceased patients.
• Merge OB medical record with primary medical record after delivery.
• Route OB/regular chart to physicians to complete.
• Receive request for release of medical information.
• Ensure that request for release information is appropriately completed and signed.
• Ensure that proper physician authorization is obtained, if necessary, prior to releasing requested information.
• Maintain a tracking system for all incoming and outgoing records.
• Retrieve medical information from other facilities as requested, and notify appropriate physician when they are available.
• File all medical records.
• Learn and use new electronic records system.

Patient Registration and Scheduling, Collect cash and credit card payments

• Greet and register patients in a timely, professional and confident manner. Schedule appointments and notify patients of appointment changes.
• Determine, verify, and update appropriate patient demographics.
• Use knowledge of database system to provide appropriate and confidential appointments.
• Communicate and establish positive relationships with internal and external customers to problem solve, explain policies and procedures, and explain financial processes i.e. co-pays, address verification to maximize timely reimbursement.
• Gather, validate, update, and accurately input patient information into computer system.
• Enter information into computer for preparation of fee encounters.
• Request and collect co-payments and monies due from patients at time of registration.
• Post payment into software system; process credit card payments following policy.
• Balance cash drawer against software report and prepare funds for deposit process.

Required Competencies

• Prefer knowledge of patient registration procedures
• Excellent verbal and written communication skills
• Strong computer skills and experience with Microsoft Word and Outlook (or other email software)
• Experience demonstrating outstanding telephone proficiency and etiquette.
• Excellent interpersonal skills to work professionally with faculty and resident physicians, staff, patients, and the general public.
• Demonstrated ability to maintain strict confidentiality of information.
• Demonstrated ability to multitask while maintaining attention to detail.
• Satisfactory criminal history records check.

Minimum Requirements

• High School diploma or GED
• 1 year of experience in an office or medical records setting
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Training or demonstrated familiarity with Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Experience with accepting credit card/cash payments and posting to a software system.
• Experience working with protected health information (PHI) and associated rules and regulations.
• Experience working with manual filing systems as well as electronic medical records systems.
• Experience working in a family medicine or primary care clinical setting.

To Apply: Submit online application, including cover letter and resume.