Academic Support Specialist

Department

Compensation

This position provides administrative support to students, faculty and staff to address individual needs including challenges. This individual will help to support students through referral to appropriate campus resources and through collaboration with other support units to ensure timely and effective assistance.

Job Function

• Provide customer service to our guest, students, and parents as this position will be the first point of contact.
• Manages front office processes to ensure the efficient welcoming and referral of faculty, staff and student visitors to academic advising in COAS.
• Performs one or more advising administrative functions while working directly with students and families to answer educational questions and concerns.
• Provides one-on-one assistance to the public in person, over the telephone, and through e-mail or other written correspondence.
• Performs related duties as required or deemed appropriate to the accomplishment of the responsibilities and functions of his/her area(s).
• Problem solves and trouble shoots.
• Collects and analyzes data as appropriate with discretionary use under FERPA rules, for use in handling all student activities.
• May serve as liaison between university administrators, students, parents, faculty, staff, and others regarding advising activities.
• Will maintain communication with other departments and vendors on departmental business needs.
• May recommend policies and procedures to help ensure effective coordination of departmental programs.
May assist in the design, development and implementation of departmental processes and or programs.

Marginal Functions

Must be able to work on the occasional Saturday to assist/participate in university events. During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence.

Departmental Requirements

• Experience working in customer service setting required.
• Experience in higher education admissions/enrollment services experience strongly encouraged, but not required.
• Strong interpersonal skills and communication skills (both spoken and written) are required.
• Must possess a strong sense of the importance of customer service.
• Must be well organized.
• Must have capacity to learn and implement strong conflict resolution skills.
• Must have strong computer skills.
• Total support of the goals, initiatives, policies and procedures of Academic Advising as set by both the President and the Provost is required.
• Must be intimately familiar with all aspects of University and College policies along with the operations of other units with whom common collaboration is needed.
• Must be familiar with or be willing and able to quickly and accurately learn the policies, practices and functions of the University of North Florida.
Must be able to perform processing and work tasks.

Supervision Exercised

Academic Support Specialist will be empowered to address issues raised by students consistent with department and University policies and procedures. Instructions will be given for new projects and specific completion dates required.

Supervision Received

General Supervision: Will function under the supervision of the Senior Academic Advisor or above in Advising, College of Arts and Sciences. Instructions will be given for new projects and specific completion dates required.

Required Qualifications:

A Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization; or a high school diploma and four years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

The following are required documents. Please upload to your application.

* Resume

* Cover Letter/Letter of Interest

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.