What are the responsibilities and job description for the Education Tech Support Specialist position at University of North Texas Health Science Center?
Title: Education Tech Support Specialist
Employee Classification: Education Tech Support Special
Campus: University of North Texas - Health Science Center
Division: HSC-Information Technology
SubDivision-Department: HSC-Information Technology
Department: HSC-Information Technology-370000
Job Location: Fort Worth
Salary: Commensurate With Experience
FTE: 1.000000
Retirement Eligibility: TRS Eligible
About Us - Values Overview:
Department Summary
The Classroom and Events Technology Support (CETS) team is the primary provider of audio-visual equipment and services across campus. Our specialists are trained to assist with classroom technology, telepresence, live production, and special event needs. Additionally, the team advises and collaborates with institutional departments on technology projects to support growth and ensure the maintenance of current technology standards.
Position Overview
This position will be responsible for day to day activates assigned to them as well as problem resolution to support users within the UNT Health Science of Fort Worth. Assist with complex/problem solutions within the Classroom and Events Technology Support (CETS) projects to ensure high quality of AV/IT and customer service delivery across the HSC.
Minimum Qualifications
- Bachelor's degree or equivalent combination of education and experience.
Knowledge, Skills and Abilities
- Strong oral and written communications skills.
- Ability to assimilate, retain, and utilize technical information.
- Ability to establish and maintain effective working relationships.
- Ability to work with considerable independence and initiative.
- Proficiency in supporting various operating systems and software applications, including Mac OS X, Windows, iOS, and Microsoft Office.
- Basic knowledge of audiovisual technologies, televisions, projectors and sound systems.
- Technical skills in installing, troubleshooting, and maintaining classroom technology.
- Capability to provide immediate technical support in classrooms during lessons.
Preferred Qualifications
- Practical experience in technology support roles, especially in educational settings, is highly valued.
Required License/Registration/Certifications
- N/A
Job Duties:
- Set up and strike equipment for classes, meetings and other events on campus.
- Assist in person customers with campus technology questions or requests for equipment.
- Provide technical support during events if requested.
- Assist the Room Scheduling Office with corrections to requests.
- Input Facilities work request on damaged or broken equipment in classrooms or conference rooms that are not technology related.
- Answer phones and email that come in to the CETS department mailbox in a timely manner.
- Maintain current list of CETS inventory in classrooms and in storage area.
- Operate cameras and/or production switch board during live streaming events.
- Input tickets into Service Now once service is completed.
- Assist faculty/staff/students with basic classroom/conference room AV training.
- AV installations in classrooms, conference rooms and office space around campus.
Work Schedule:
- 7am to 4pm, Monday through Friday and weekends as needed.
- May rotate shifts to 9am to 10pm, Monday through Thursday.
Driving University Vehicle:
Yes
Security Sensitive:
This is a Security Sensitive Position.
Special Instructions:
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits:
For information regarding our Benefits, click here.
EEO Statement:
The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
