What are the responsibilities and job description for the IT Support Assistant position at University of Notre Dame?
Job Description
Join the University of Notre Dame Help Desk Dispatch team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming an IT Support Assistant means working as part of a large team of other IT Support Assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change.
You are
Minimum Qualifications
Department Client Experience (29026)
Department Website
Family / Sub-Family IT / Client Tech
Career Stream/Level Temporary
FLSA Status T1 - Non-exempt Temp/On-call Hourly
Join the University of Notre Dame Help Desk Dispatch team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming an IT Support Assistant means working as part of a large team of other IT Support Assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change.
You are
- Curious – always wanting to learn new things, can understand complex processes, and never afraid to ask questions
- Mission-oriented – Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University
- Inspired – Driven to professionally develop, learn, and grow
- Scheduling and meeting with end-users who have technical needs
- Configuring computers with software, printers, and other specifications for users
- Helping to maintain an up-to-date inventory of computer systems
- Documenting the intake and return of computers
- Escalating challenges to higher tiers of support when necessary
- Extending fundamental troubleshooting and assistance for technical questions as appropriate
- Skillfully updating ServiceNow records
- Participating in self-led professional development
- Mutual Q&A with the hiring committee
- Case study (communication and critical thinking)
Minimum Qualifications
- Ability to work and learn independently
- Collaborate and problem-solve with teams
- Good communication skills, written and verbal
- Customer service experience and a mindset to provide outstanding service
- Familiarity with Windows 10 or Windows 11
- Familiarity with macOS and iOS
- Outstanding customer service skills
- Experience with office tools, including spreadsheets
- Good organizational and personal productivity practices
Department Client Experience (29026)
Department Website
Family / Sub-Family IT / Client Tech
Career Stream/Level Temporary
FLSA Status T1 - Non-exempt Temp/On-call Hourly
