What are the responsibilities and job description for the Product Support Specialist position at University Of Oregon?
Department Summary
Behavioral Research and Teaching (BRT), a research unit within the University of Oregon’s College of Education, investigates a variety of problems related to teaching and learning. We offer teaching and learning solutions to improve K-12 education for students, teachers, and administrators. We focus on developing technology-based information systems with three primary goals : (a) improve basic skills assessments so that all students can read, write, and compute; (b) enhance learning of middle and secondary content subject matter so that all students have the opportunity to develop a broad knowledge base; (c) provide accessibility to large-scale testing so that all students can demonstrate their proficiencies on state and local achievement standards.
BRT is committed to improving education for all students through assessment and information systems. We concentrate on student learning information systems and teacher decision-making by researching and developing basic skills and content assessments and supporting accessibility to state accountability systems that document academic standards proficiency. The software distributed by BRT is used by over 1,000,000 students and 160,000 teachers across the United States.
For the past decade, BRT has operated with approximately 2 million dollars of annual revenue from federal grants, state contracts, and educational software sales generated through multiple revenue streams. These software platforms provide teachers cutting-edge assessment systems for wide scale adoption and development of effective educational programs. See and .
Position Summary
The Product Support Specialist is the primary position responsible for assisting customers in the use of our software and developing resources for the system. This position also develops and maintains user documentation, manuals, trainings, frequently-asked-questions sites, and marketing for BRT products. In addition, this position assists with BRT publications and research projects to accomplish BRT objectives.
Typical work activities associated with this position include but are not limited to serving as the liaison between customers and the software development teams, independently communicating (email and phone) with individuals and groups at all levels of the K-12 education to interpret information and respond to inquiries, provide direction, and resolve issues. This position also communicates on a regular basis with the software development teams, including the Director and Co-Director who manage the product. This position reports directly to the Business Manager.
This position is a vital member of the BRT Research team and must exhibit professionalism and create effective relationships for problem-solving and positive interactions. This position requires skill in interpreting, explaining, and clarifying software processes, rules, and procedures to faculty, staff, and customers. This position requires a commitment to maintain the highest ethical standards within BRT and the University.
Minimum Requirements
This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
Salary : $18 - $28
