What are the responsibilities and job description for the UO Online Support Specialist position at University of Oregon?
Department: UO Online
Classification: Office Specialist 2
Appointment Type and Duration: Regular, Ongoing
Salary: $18.16 - $26.97 per hour
FTE: 1.0
Review of Applications Begins
April 21, 2025; position open until filled
Special Instructions to Applicants
Please submit resume along with a cover letter.
Department Summary
The Office of the Provost (OtP) upholds, provides leadership on, and carries out the academic mission of the University. In service to this mission, the office: promotes and sustains the highest standards in teaching, research, and service; fosters and advocates for faculty; promotes a respectful work environment, equity and inclusion, and a family-friendly workplace; supports and coordinates matters that pertain to faculty and academics, including hiring, retention, promotion, and tenure processes; advances university outreach to the community, academic extension, and internationalization.
Position Summary
The UO Online Support Specialist provides exceptional customer service to students, staff, faculty and community members utilizing UO Online support services. The Support Specialist provides primary auxiliary support to both UO Online Exam Center and UO Online Faculty Canvas Support services and secondary support to the UO Online Instructional Design team as appropriate. In addition, this position greets visitors, answers questions, handles complaints, makes referrals as appropriate, and provides program information. The UO Online Support Specialist must be able to explain program and technical details in common and uncommon situations to a wide variety of audiences.
The UO Online Support Specialist helps support the proctoring services at the UO Online exam center by confirming student identity, monitoring active exam sessions, verifying and maintaining exam administration guidelines. This position helps students to schedule on-campus exams or arrange proctoring for off-site exams. In support of the academic mission of the University of Oregon, this position also provides front-line faculty support for effective use of UO’s Learning Management System (LMS). The successful candidate will work closely with department personnel to promote quality standards, high-impact educations practices, and effective use of technology for teaching and learning.
Minimum Requirements
All offers of employment are contingent upon successful completion of a background check.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits .
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here .
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report .
Classification: Office Specialist 2
Appointment Type and Duration: Regular, Ongoing
Salary: $18.16 - $26.97 per hour
FTE: 1.0
Review of Applications Begins
April 21, 2025; position open until filled
Special Instructions to Applicants
Please submit resume along with a cover letter.
Department Summary
The Office of the Provost (OtP) upholds, provides leadership on, and carries out the academic mission of the University. In service to this mission, the office: promotes and sustains the highest standards in teaching, research, and service; fosters and advocates for faculty; promotes a respectful work environment, equity and inclusion, and a family-friendly workplace; supports and coordinates matters that pertain to faculty and academics, including hiring, retention, promotion, and tenure processes; advances university outreach to the community, academic extension, and internationalization.
Position Summary
The UO Online Support Specialist provides exceptional customer service to students, staff, faculty and community members utilizing UO Online support services. The Support Specialist provides primary auxiliary support to both UO Online Exam Center and UO Online Faculty Canvas Support services and secondary support to the UO Online Instructional Design team as appropriate. In addition, this position greets visitors, answers questions, handles complaints, makes referrals as appropriate, and provides program information. The UO Online Support Specialist must be able to explain program and technical details in common and uncommon situations to a wide variety of audiences.
The UO Online Support Specialist helps support the proctoring services at the UO Online exam center by confirming student identity, monitoring active exam sessions, verifying and maintaining exam administration guidelines. This position helps students to schedule on-campus exams or arrange proctoring for off-site exams. In support of the academic mission of the University of Oregon, this position also provides front-line faculty support for effective use of UO’s Learning Management System (LMS). The successful candidate will work closely with department personnel to promote quality standards, high-impact educations practices, and effective use of technology for teaching and learning.
Minimum Requirements
- Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
- An Associate's Degree in Office Occupations or Office Technology; OR
- Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.
- Effective communication skills
- Proficiency with Windows operating system
- Basic computer troubleshooting skills
- Ability to interact professionally with students, faculty, staff, and community members from diverse backgrounds in support of a welcoming and inclusive environment
- Exceptional organization skills
- Ability to work independently and within a team environment
- Skilled at maintaining comprehensive written documentation
- Bachelors’ degree
- Two years’ experience in customer service
- One year experience working in higher education
- One year experience providing program support
- One year experience working with a customer management system
All offers of employment are contingent upon successful completion of a background check.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits .
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here .
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report .
Salary : $18 - $27
