Racquet Sports Front Desk Staff

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Racquet Sports Front Desk Staff

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

Penn Racquet Sports is searching for a reliable, detail oriented, energetic front desk assistant for both Tennis and Squash Centers. Must be computer savvy with excellent customer service. Tennis or Squash knowledge is a plus yet not required.

Job Description

Responsibilities :

Respond to inquiries about memberships, private lessons, clinics, programs, junior clinics, and summer camp.

Process payments accurately and efficiently.

Assist members with navigating and utilizing the facility's app.

Greet customers warmly and create a positive first impression.

Continuously provide excellent customer service to address member needs and questions.

Manage reservations for tennis courts, ensuring an organized schedule.

Efficiently check in both visitors and members.

Handle administrative tasks, such as data entry and record keeping.

Oversee opening and closing procedures for the facility.

Ensure a welcoming and organized front desk area.

Qualifications :

Strong communication and interpersonal skills.

Ability to multitask and prioritize tasks effectively.

Detail-oriented with excellent organizational abilities.

Customer service experience is a plus.

Familiarity with tennis and sports facilities is beneficial.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Division of Recreation & Intercollegiate Athletics

Pay Range

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Equal Opportunity StatementPenn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

The University of Pennsylvania’s special character is reflected in the wide variety of backgrounds, experiences, and perspectives of the Penn community. We seek talented faculty and staff who will constitute a vibrant community and help create an educational and working environment that best supports the University’s commitment to excellence in teaching, research, and scholarship. The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status, or any class protected under applicable federal, state or local law.