Temporary Part-time Worker (Clinical Receptionist)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Temporary Part-time Worker (Clinical Receptionist)

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

This part-time temporary position requires staffing our hospital client service area. It requires providing excellent customer service to clients who bring their pets to Penn Vet for treatment. It involves registering patients, discharging patients, posting charges, accepting payments, answering phones for Patient Information and ES calls, filing, and using Cureatr. This position requires strong customer service skills, being able to communicate effectively with clients, clinicians, and staff. This position is an essential personnel position and working an alternate schedule will be required.

Job Description

Responsibilities for this part-time temporary position include :

• Call for a triage when clients come into ES with an emergency. Process all intake paperwork, discharge paperwork, and manage the client / doctor interactions. Check Clients in and out of appointments. Print discharges for inpatients being discharged.
• Answer the ES phone lines and assist clients with determining if they need to come into ES. Transfer calls from referring veterinarians to the ES doctors. Advise when to call Poison Control. Answer Patient Information Calls and contact the doctors for updates.
• Monitor and maintain the transfer board. Work with Medical Records to make sure the ES charts get added to the medical record.
• Makes copies, send faxes, keep all forms stocked.
• Admit all A.M. admits to the hospital that will be transferred to other services.

Qualifications

H.S. Diploma or GED and 1-2 years of related experience or equivalent combination of education and experience is required. Previous receptionist experience is preferred as well as the ability to handle a very busy Emergency Room and clinic appointments. Seeking part-time temporary candidates who will work collegially with everyone within the department including doctors, students, and staff. Alternative work schedule required - some night and weekend hours are required. This position is an essential personnel position.

Working Conditions

Office, library, computer room

Physical Effort

Typically sitting at a desk or table

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

School of Veterinary Medicine

Pay Range

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Equal Opportunity Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements

Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.