Patient Services Representative

Job ID: 6753865246
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Children's Hospital of Pittsburgh
Department: North Outpatient Med Svs
Location: 2599 Wexford Bayne Rd, Sewickley, PA
Union Position: No
Salary Range: $ 17.84-26.62 USD

A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families.

This position will require travel to Children's Hospital Pine Center Satellite location

Responsibilities:

• Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
• Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
• Handle phone calls, assist with administrative tasks, and other duties as needed.

• High school graduate or equivalent is required.
• Two years of experience in a high volume medical / billing / fiscal or customer service function is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Knowledge of medical terminology is preferred.
  

Licensure, Certifications, and Clearances:

• Act 31 / Act 33 / Act 34 / Act 73

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary : $18 - $27