What are the responsibilities and job description for the Patient Services Representative position at University of Pittsburgh Medical Center?
Customer Service Representative Opportunity
We are seeking a detail-oriented and empathetic Patient Services Representative to provide exceptional support to patients at UPMC Northwest.
Job Summary:
This is a full-time opportunity working various 8- and 10-hour shifts. As a Patient Services Representative, you will be the primary point of contact for patients and their families, providing personalized support and answering questions about hospital services.
Responsibilities:
- Respond to patient inquiries in a professional and compassionate manner
- Provide accurate information about hospital services, including admission processes and patient rights
- Assist with registration and scheduling processes as needed
- Collaborate with healthcare teams to ensure seamless communication and care coordination
Requirements:
- High school diploma or equivalent required
- Excellent customer service and communication skills
- Ability to work effectively in a fast-paced environment
- Basic computer skills and familiarity with medical terminology
Why Choose Us:
At UPMC, we value our employees' contributions and commit to supporting them in their roles and careers. We offer a comprehensive benefits package, ongoing education and training opportunities, and a positive work environment that promotes growth and well-being.
