What are the responsibilities and job description for the Chief Operating Officer - Strong Memorial Hospital position at University of Rochester Medical Center?

The University of Rochester Medical Center seeks a strong and collaborative leader as its next Chief Operating Officer of Strong Memorial Hospital. Reporting to the CEO and President of Strong Memorial Hospital, this pivotal role oversees all operational activities for Strong Memorial Hospital and its alignment with URMC strategy.

The Chief Operating Officer will oversee the growth and delivery of superior clinical care across inpatient and ambulatory care settings. This leader will drive operational excellence for Strong Memorial Hospital and help to position University of Rochester Medical Center to deliver leading edge academic medical care in our community. This leader will build teams who can successfully deliver on goals related to clinical excellence, financial sustainability, and growth.

Key Responsibilities :

Strategic Leadership :

Contributes to the development and execution of strategic plans for the hospital that align with the Medical Center’s mission, vision, and community needs.
Provides operational leadership to ensure financial and operational goals are achieved, fostering collaboration, innovation, and participative management across teams.
Mentors and develops leadership, promoting a high-performing culture of accountability, professional growth, and interdependence.
Establishes and upholds organizational standards that reflect the hospital’s pillars of excellence and ensure efficient, effective, and responsive services.
Leads the creation and execution of annual management plans to deliver high-quality, safe, and patient-centered care.
Champions change and continuous improvement using performance improvement tools to meet accreditation standards, safety goals, and regulatory requirements.
Collaborates with leaders to enhance patient and family experiences, ensuring a supportive hospital culture and environment.
Builds and sustains critical relationships with community and state leaders to advance hospital and system goals.
Recruits, develops, and retains top talent, fostering diversity, equity, inclusion, and a culture of teamwork and excellence.
Embraces advancements in healthcare technology, telemedicine, and care delivery models to enhance clinical care, operational efficiency, and patient experience.

Operational & Financial Oversight :

Collaborates with the Chief Financial Officer to develop and manage capital and operating budgets.

Implements and monitors a long-term, integrated strategic, financial, and operational plan, ensuring resources align with service delivery needs.

Tracks progress against plans, initiates timely corrective actions, and adjusts strategies as needed.

Balances transformational care delivery with operational realities and service excellence goals.

Recruits and retains a diverse team of exceptional leaders committed to advancing SMH’s mission.

Physician and Provider Engagement :

Engages physicians and partners with them to identify opportunities for growth and collaboration across the hospital.

Clinical Quality and Patient Safety :

Promotes a culture of clinical excellence, quality improvement, excellence in patient experience and patient safety across the hospital. With a focus on population health, ensures that care management activities are linked across the full continuum.

Ensures SMH is compliant with state, federal and Medicaid services regulations. Ensures that SMH is abiding by standards of excellence in implementation of policies and procedures.

Required Qualifications, Experience and Capabilities :

Advanced degree in management, or related field required.

7 years of progressive experience in health care administration at a large, preferably academic hospital.

Ideal Experience :

Track record of exemplary leadership experience with broad knowledge of healthcare issues and trends including value-based care models and reimbursement models.

Strategic Leader with strong negotiating and personal influence skills with a track record of building consensus and an ability to navigate a diverse group of stakeholders, earning and maintaining stakeholder trust and respect.

Proven ability to formulate an operational strategy, guide the development of operating plans, and drive performance to achieve goals.

Ability to manage in a large complex health care environment with a record of strengthening financial, cost management, and efficiency performance.

Track record of recruiting, developing and retaining an exceptional team.

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Chief Operating Officer - Strong Memorial Hospital

What are the responsibilities and job description for the Chief Operating Officer - Strong Memorial Hospital position at University of Rochester Medical Center?

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