What are the responsibilities and job description for the Physician Support Coord IV position at University of Rochester?
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
175 Corporate Woods, Suite 130, Rochester, New York, United States of America, 14623
Opening
Worker Subtype:
Regular
Time Type
Full time
Scheduled Weekly Hours
40
Department
910306 PM&R Ambulatory Admin
Work Shift
UR - Day (United States of America)
Range
UR URCB 205 H
Compensation Range
$20.31 - $27.42
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities
GENERAL PURPOSE:
The Lead PSR oversees and directs the PSR staff in their assigned duties. Directs and manages PSR workloads, provides guidance & assists with the day to day workflow as needed. Hires, trains and supervises all PSR staff under direct organizational structure. Serves as a SME in department specific scheduling activities.
SCHEDULE
SUPERVISION AND DIRECTION RECEIVED:
Reports directly to/receives direction from Practice Manger II.
Machines And Equipment Used
Standard office equipment including computer, calculator, telephone, facsimile. Will use software for electronic medical record system, appointment scheduling system, and Operating Room scheduling system and other systems as needed.
Typical Duties
EOE Minorities / Females / Protected Veterans / Disabled
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
Job Location (Full Address):
175 Corporate Woods, Suite 130, Rochester, New York, United States of America, 14623
Opening
Worker Subtype:
Regular
Time Type
Full time
Scheduled Weekly Hours
40
Department
910306 PM&R Ambulatory Admin
Work Shift
UR - Day (United States of America)
Range
UR URCB 205 H
Compensation Range
$20.31 - $27.42
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities
GENERAL PURPOSE:
The Lead PSR oversees and directs the PSR staff in their assigned duties. Directs and manages PSR workloads, provides guidance & assists with the day to day workflow as needed. Hires, trains and supervises all PSR staff under direct organizational structure. Serves as a SME in department specific scheduling activities.
SCHEDULE
- MON-FRI 8AM - 4:30 PM
SUPERVISION AND DIRECTION RECEIVED:
Reports directly to/receives direction from Practice Manger II.
Machines And Equipment Used
Standard office equipment including computer, calculator, telephone, facsimile. Will use software for electronic medical record system, appointment scheduling system, and Operating Room scheduling system and other systems as needed.
Typical Duties
- Oversight and general supervision of PSR staff direct reports. HR issues will be co-managed with PM.
- Work as a team to assure consistency across MSK/Spine PSS staff
- Training of new staff
- Day to day operations for team. Assures all work is completed in a timely manner, providing superior customer service.
- Assist with barriers to scheduling as needed.
- Assure phones are answered during business hours & messages returned with in one business day.
- Serves as primary resource/subject matter expert for complex questions or issues related to work duties.
- Assist with coverage if needed during unexpected absences.
- Bi-weekly 1:1 with PSR staff
- Recruits/interviews for vacancies
- Performance management/reviews
- Assess competency of new staff at milestones.
- Reviews productivity reports with PM/staff addressing variances and areas of improvement/achievement.
- High School diploma and 2 years relevant experience required
- 1-year leadership experience preferred
- Or equivalent combination of education and experience
- Experiences with surgical/appointment scheduling software and electronic medical records preferred
- Demonstrated customer service skills required
- Medical Terminology preferred
EOE Minorities / Females / Protected Veterans / Disabled
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
Salary : $20 - $27
