Practice Manager II

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening

Worker Subtype:

Regular

Time Type

Full time

Scheduled Weekly Hours

40

Department

500131 Psychiatry SMH MIPS

Work Shift

UR - Day (United States of America)

Range

UR URCB 208 H

Compensation Range

$24.95 - $32.44

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

GENERAL PURPOSE:

Under the general direction, and direct supervision of the Manager, Business Administration for MIPS/iMIPS, serves as a member of the leadership team in the Adult Acute/Crisis/MIPS Services in Psychiatry. In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance. Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team. Manages scheduling and initiates prior authorization requests for ECT/TMS services. Carries out responsibilities with considerable latitude for independent judgment. Fosters and enables a positive work environment by modeling the I CARE values.

Essential Functions

Operations Management

• Supports the daily clinical operations at all site locations ensuring adequate support is scheduled for all front-end operations.
• Collects, analyzes and interprets data to ensure optimal patient throughput and maximum patient access.
• Troubleshoots and solves problems proactively and as they arise.
• Collects and analyzes data to ensure staffing levels are appropriate for volume of patients scheduled at each location.
• Attends monthly meetings as scheduled/required.
  
  

Fiscal/Data Management

• In collaboration with the site leadership, assumes responsibility for the clinical finances
• Maintains a systematic file of open and closed expenditures for all accounts.
• Manages prior authorization requests for TMS and ECT services
• Develops cost reduction and expense management initiatives in collaboration with Clinical Leadership.
• Ensures compliance and that assigned clinics are capturing charges/revenue for services rendered by collecting and analyzing information regarding the practice and enhances billing/encounter forms as needed.
• Ensures central reports accurately reflect Divisional productivity
• To incorporate best practices, maintains expert knowledge of eRecord by attending meetings/training and acting as the subject matter expert (SME) for the Division.
  
  

Staff Supervision/Orientation

• Directs and supervises clerical staff.
• Maintains compliance with employment law and ensures adherence to policies and procedures.
• Collects, analyzes and interprets data to develop and establish standard operating procedures.
• Develops and plans employee schedules to meet operational needs.
• Assigns accountabilities and reviews completed work for accuracy.
• Provides consistent feedback to staff on their performance and achievements.
• Meets regularly with clerical staff for information exchange and educational events.
• Recruits, interviews, hires and trains clerical staff in new system updates
• Introduces and educates new staff to the unit and to their responsibilities of each position.
• Ensures and inspects that the learning is competency based, provides clear expectations and goals to trainee.
• Ensures annual staff mandatories are completed.
• Assesses and evaluates performance throughout training, and provides feedback, additional resources and training when needed.
• Provides educational material to staff to facilitate the learning process.
• Initiates related personnel actions.
• Monitors and edits clerical staff time entry in HRMS, approves clerical staff payroll and vacations.
• Counsels clerical staff regarding performance issues and develops with the staff, plans to improve.
• Completes and delivers end of probation and annual performance evaluations of clerical staff.
• Assures accuracy of clerical staff personnel files and assures that mandatory education is complete.
  
  

Quality Controls/Process Improvement

• Establishes criteria for monthly monitoring of accuracy and efficiency; delegates data collection, review results and make a plan to meet goals.
• Ensures pre-verification protocols are managed.
• Tracks and analyzes reports available to measure the effectiveness, productivity, and completeness of work completed; makes recommendations and implements processes to improve these measures when necessary.
• Reviews, analyzes and interprets results of Patient and Staff satisfaction surveys, and makes recommendations to improve satisfaction.
• In collaboration with clinical directors, oversees clinical compliance for quality assurance, documentation and reporting.
• Ensures compliance with standard, HIPAA, OSHA, OASAS, and The Joint Commission (TJC) policies by implementing quality controls, and providing and enforcing appropriate training.
• Develops, and trains/practices for emergency and disaster planning protocols.
• Understands and enforces patient rights and organizational ethics philosophies.
  
  

Other duties as requested

Qualifications

• Associate's degree preferably with coursework in business administration or health care administration required.
• Bachelor’s degree preferred.
• 2 years administrative experience required.
• 1 year management experience in healthcare required.
• Or equivalent combination of education and experience required.
• Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred.
• Advanced knowledge of medical practices, terminology, and reimbursement policies preferred.
• Microsoft Outlook email skills (open new, to, cc, send) preferred.
• Electronic filing skills (name a file, save file, save as) preferred.
• Typing skills preferred.
• Intermediate proficiency with Microsoft Word and Excel preferred.
• Notary License within 1 year preferred.
  
  

EOE Minorities / Females / Protected Veterans / Disabled

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.