Sup, Clinical Administration

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

400200 Ped Allergy/Immunology-SMD

Work Shift:

Range:

UR URG 109

Compensation Range:

$55,955.00 - $78,336.00

Responsibilities:

With minimal direction and latitude for independent judgment, the Supervisor Clinical Administration (Sup) will provide daily managerial oversight for the clinical practice operations for the divisions of Pediatric Allergy/Immunology, and Pediatric Rheumatology. Serves as the day-to-day point person on all practice administrative and infrastructure issues. Supports the Assistant Director Clinical Administration (Asst. Dir) in preparation of data needed for business plans to justify incremental resources, faculty, and program expansions. Reports to the Asst. Dir on the administrative functions of the Practices including oversight of space, supervision of staff, and coordination of clinical functions. This includes all regulatory policies and procedures (URMFG metrics). Performs Human Resource functions under the direction of the Assistant Director Clinical Administration. Acts on behalf of the Asst. Dir, as needed. Monitors and ensures that all functions are completed in an accurate, efficient and customer-friendly manner. Demonstrates ICARE values in each of the major responsibilities (ICARE: an acronym for Integrity, Inclusion, Compassion, Accountability, Respect and Excellence provides the foundation for how we treat people at this Medical Center. Achieving our strategic vision depends on all of us living out these values and embracing the diversity of our faculty, staff, students, trainees, and patients.

Operations • Implements and manages process to address all clinic schedules changes and room requests. Works with Assistant Director Clinical Administration and Division Chiefs to ensure schedule and productivity targets are met. • Leads ongoing collaborative effort with providers, staff, Assistant Director Clinical Administration, and pediatric ambulatory leadership to identify improvements to existing clinic functioning and simplify workflows across both divisions. • Assists in the development and implementation of new business initiatives to support clinical missions. • Serves as the point of contact for concerns raised by patients or providers and proactively seeks out resolutions. • Represents divisions at various meetings, including Ambulatory Managers. Personnel Management • Oversee and performs routine evaluation of clinical office staff and annual performance reviews, with input from Assistant Director Clinical Administration. Supports continuous professional development of all office staff. Works with staff to set goals, monitor progress and broaden skill sets. • Establishes and maintains environment conducive to effective communication and problem resolution. In conjunction with Assistant Director Clinical Administration and Human Resources, counsels staff, acting on matters of discipline, promotion, salary, and other personnel issues. • Makes recommendations for new and replacement positions based on independent analysis of clinical needs. Responsible for hiring of new staff, including position postings, interviews, onboarding, training and development. Works collaboratively to set and maintain customer service standards. Regularly reviews and updates office manuals. • Approves staff vacations, sick time, and other absences. Counsels staff on questions/issues related to time management. Reviews and approves staff payroll. Clinic Management • Serves as the supervisor for day-to-day clinical operations that achieves productivity and business objectives while exceeding institutional benchmarks for clinical activities. Monitors reports on clinical productivity, volumes, access, and other metrics to ensure success. • Independently resolves daily issues and recurrent concerns that negatively impact customer service, operations, or staff morale. Reviews customer service surveys to identify areas of improvement. • eRecord Efficiencies/New Provider Clinic Builds/ Manage Clinic Space/Provider Clinic Placement/Additional Space Requests • Purchase Order Creation/Management for Clinical Supplies and Equipment • Other duties as assigned QUALIFICATIONS: Required: • College graduation or an equivalent combination of experience and training. • Two years of relevant administrative experience. • Practice operations experience including ability to analyze trends and physician productivity, patient throughput and customer service. • Excellent oral and written communication skills and customer service skills required; eRecord preferred. • Microsoft office package required. • Ability to manage financial functions including billing for professional services • Must prioritize exceptional patient care with compassion and respect. • Demonstrated customer service skills, specifically strong oral and written communication skills. • Medical Terminology, experience with surgical/appointment scheduling software (such as Epic), Microsoft Office and electronic medical records preferred. • Demonstrate accuracy in all correspondence including eRecord. • Ability to work in a fast-paced, stressful environment, and demonstrate efficiency in prioritizing assignments while working successfully with a team. • e-Record, P2P and HRMS.

EOE Minorities / Females / Protected Veterans / Disabled:

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.