Admission Services Assistant

As a member of the Office of Graduate Admissions staff, the Admission Services Assistant provides a vital link between graduate applicants and USD’s graduate programs. Under the direction of the Director of Graduate Admissions, this position will contribute to graduate admissions operations in seven main areas:

• Manage all aspects of the application process from initial application to decision and/or enrollment deposit.
• Assist and communicate with applicants one-on-one throughout the admission process.
• Work closely with administrators and faculty within graduate departments.
• Manage the distribution of admission decisions and merit scholarship documentation to applicants.
• Providing support for the reception area by answering phone calls, answering emails from greeting visitors.
• Occasionally represent the office at Program and/or Department events
• Oversee application process, including significant testing, and providing technical support for the graduate admissions office.

This role requires an excellent understanding of database systems as well as the maintenance of electronic records, strong attention to organization and detail, and experience with word processing software, email, CRM systems, and graduate application system. The admissions services assistant must also possess the ability to work with other prospective students, staff/faculty members and campus departments as a part of a team. Exceptional verbal and written communication skills are required. The ability to perform concentrated efforts of data entry during peak admissions periods is necessary. Accuracy is a crucial component to the Admissions Services Assistant position. Failure to meticulously introduce accurate information to system databases results in significant consequences to the office and applicant. Other duties as assigned.

Duties and Responsibilities:

Operations:

• Responsible for the data management of application information from the point an applicant starts an application, admission committee provides an admission decision, and the student submits the enrollment deposit.
• Understands appropriate Banner coding for applicants, schools and programs.
• Creates program-specific admission decision and merit award letters to applicants.
• Tracks and processes admission responses and enrollment confirmation deposits.
• Electronically organizes, images, and indexes transcripts, statements, standardized score reports, evaluations and other supplemental materials.
• Performs data maintenance (keeping electronic student records orderly).
• Corresponds with applicants concerning problematic and/or incomplete information found in applicant files.
• Ability to work from multiple, system-generated reports.

Communicate with campus and outside communities:

• Communicates with prospective applicants and/or applicants in-person, by email and by phone, about status of their application, how to access the mysandiego.edu portal and assisting with any other applicant issues as best as possible.
• Responds to a high volume of email correspondence from internal and external constituents including applicants, students, administrators and faculty.
• Works with administrators and faculty members to answer a variety of questions about application materials, applicant status.
• Provide support for reception area with answering phone calls and greeting campus visitors.
• Participate in some open house events for respective colleges/programs.

Technology:

• Tests new technology as well as standard software functions after system upgrades.
• Learn and implement new technology as needed.
• Attends IT and vendor offered trainings.
• Troubleshoot IT issues on a frequent basis.
• Assists with documenting changes resulting from new technology.
• Participates and occasionally takes the lead on IT projects as needed.

Special Conditions of Employment:

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Minimum Qualifications:

• High School diploma required.
• 2 to 3 years of progressively responsible administrative/operations experience required. Two years of college education may substitute for up to one year of the required experience.
• Excellent customer service & computer technical skills required; high level of accuracy is expected.

Preferred Qualifications:

• Bachelor’s degree preferred.
• Experience with working in a college environment strongly recommended.

Performance Expectations - Knowledge, Skills and Abilities:

• Must possess strong, effective and sharp analytical, time management and organizational skills with the ability to prioritize workload effectively.
• Ability to communicate professionally with several different groups; applicants, students, faculty, staff and administrators, by phone, email and in-person.
• Must be fluent in word processing, database and spreadsheet software, including Microsoft Office applications, CRM systems, and student information systems
• Advanced Internet and email skills. Experience using Banner, imaging software, and Liaison products preferred.
• Must have the aptitude to adjust and master changing technology.
• Ability to use software and implement programs to create, accommodate and enhance existing databases, spreadsheets, and tracking systems. Required to maintain confidentiality.

$20.00 - $23.00 per hour; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.