Associate Director of International Studies Abroad

Duties and Responsibilities:

Oversight of day-to-day office operations related to international programming:

• Assist Director in attaining goals and objectives related, but not limited to:
  • Hire and retain a professional, efficient, and productive office team
  • Continuous program assessment and discuss findings regarding program quality control issues and student/faculty feedback
  • Assess policies and procedures for accuracy and recommend updates
  • Liaise with faculty teaching in faculty-led programs and train faculty on health and safety protocols
  • Oversee wellness review process in collaboration with USD Wellness Services
• Provide leadership for the Office of International Studies Abroad in the absence of the Director of International Studies Abroad
• Serve as liaison to graduate international programs across campus and collaborate across units to ensure continuity of service and streamlined processes
• Collaborate with faculty across campus regarding international research activities
• Ensure new policies and procedures as recommended by Associate Provost/Director are in place and operational
• Oversee online resources:
  • Maintenance of the International Studies website
  • Maintenance and development of Via TRM
• Problem solve for faculty, Department Chairs, affiliated administration and all students with regard to the Offices of Student Financial Services, Financial Aid, Housing, Registrar, and Procurement
• Attend to, and find solutions for, student and parental concerns/complaints
• Advise new faculty teaching abroad and provide foundational information and advice for successful program development
• Monitor faculty-led budgets in excess of one million dollars and stay apprised of program inclusions
• In conjunction with faculty stakeholders, make contacts with international alumni, potential academic speakers, and academic partners to design programs that are enriching and have the appropriate international learnings for graduate students while studying abroad
• Review complicated or questionable student applications
  • Make decisions on student eligibility to participate in USD programs abroad
  • Meet with appropriate directors, professors and administrators with regard to student eligibility and recommend further review if necessary.

Manager Oversight - Serve as direct supervisor to all International Studies Abroad Managers (5 total):

• Collaborate with the Director to hire, mentor, supervise and evaluate Study Abroad Managers (exempt administrators).
• Regularly meet with the managers and develop protocols with the Senior Manager to assure that everyone maintains consistent practices and procedures in all activities related, but not limited to:
  • Application materials, requirements & processing
  • Program marketing & promotion
  • Information relayed to students & faculty
  • Course transfer evaluation process
  • Orientation and pre-departure for students and faculty
  • Transcript processing
• Keep the managers informed of policy changes/updates Stay informed of pertinent discussions with faculty and other campus constituencies.

General Program Oversight - Facilitate and oversee management of all study abroad programs related to undergraduate and graduate students:

• Program oversight and management include:
  • Programs in over 80 cities (semester and short-term) in over 35 countries
  • Student participants exceeding 1,500 annually
  • Faculty members averaging about 90 annually
• Maintain contact with faculty in each faculty-led program to create sound programs abroad
• Monitor program enrollments
• Oversee pre-departure preparation of students and faculty
• Oversee the promotion of faculty-led programs including, but not limited to, monthly informational meetings, creation and publication of literature, maintenance of the study abroad website
• Provide 24-hour crisis management support for faculty and students while they are abroad
• In conjunction with the faculty member, evaluate each faculty-led program upon return and maintain current records
• Work with the Counseling Office on issues of mental health, with Public Safety on issues of emergency communication, and with Risk Management and General Counsel on issues of liability
• Continually receive updated program information, oversees the maintenance of accurate information in the office, and make decisions regarding the effects changes may/may not have on USD
• Act as liaison between USD and affiliates
  • Maintain contact with affiliated program administration and on-site directors to stay abreast of student issues of those currently abroad
  • Trouble-shoot for affiliates, professors, students and office protocol
  • Oversee the application and course approval process for the individual programs
  • Serve as the point of contact for affiliated programs; represent affiliates on campus
  • Welcome visitors from affiliated programs and meet with representatives when on campus
  • Verifies affiliate compliance with USD policy

Additional Responsibilities - Additional responsibilities include, but are not limited to:

• Represent the International Center and the as an active member of various committees and groups (on campus and off-campus)
  • Serves as an active member of the International Education Week Planning Committee, the USD Study Abroad Committee, NAFSA, Forum on Education Abroad, and any related sub-committees
• Collaborate with offices across campus on various issues related to study abroad to include:
  • Student Affairs
  • Academic Affairs
  • Business and Administration
  • Mission and Ministry
  • University Relations
  • Wellness

Special Conditions of Employment:

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Minimum Qualifications:

• Bachelor’s degree required.
• Minimum of three years relevant experience required.
• Must have personal study, research, or work abroad experience.
• Second language proficiency highly recommended.

Preferred Qualifications:

• Master’s degree (either in progress or completed) preferred.

Performance Expectations - Knowledge, Skills and Abilities:

• Human relations and interpersonal communications
• Exercising self-initiative and creativity
• Be able to function with the highest degree of autonomy
• Time management and organization of multi-tasking work requirements
• Ability to use mature judgment and patience in dealing with student/parent/faculty/constituent issues
• Ability to form productive working relationships with faculty, staff, administration, students and the off-campus community
• Being comfortable working with others from different cultures and countries
• Reporting to multiple persons
• Working with diverse personalities
• Familiar and comfortable in working with students
• Being flexible and versatile in coping with evolving global and local situations
• Being able to handle the stress of last-minute deadlines and changes
• Ability to assume responsibility and effectively resolve problems by exercising independent judgment
• Project or event management
• Interacting with professionals in the business/off-campus community

$6,447 - $6,792 per month; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Resume and Cover Letter Required

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review. If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.