What are the responsibilities and job description for the Credentials Analyst position at University of San Diego?
Duties
and Responsibilities :
Analyst :
Under the direction of the Director of Assessment and Accreditation and in collaboration with the Coordinator of Assessment and Credential Analyst, maintain detailed credential records of active credential candidates including documentation of eligibility for field placement as well as all requirements for credential recommendation.
Evaluate transcripts and other documentation for eligibility for credential recommendation.
Send notices and reminders to credential candidates regarding outstanding requirements.
Verify completion of requirements to confirm program completers. Certify all candidates for recommendation for Intern Credentials, Preliminary Credentials, and / or Authorizations in compliance with California credentialing regulations.
Ensure timely and accurate documentation and tracking of all documents received and processed, recommendations made, communications, etc. using Banner, Tevera, Salesforce, and other technologies.
Act as advisor to students regarding credential and academic requirements for their program.
Ensure the Director of Assessment and Accreditation and applicable Department personnel are kept up to date on credential candidate statuses.
Administrative :
Provide administrative support on projects as assigned by the Director of Assessment and Accreditation particularly regarding national, state, and regional accreditation reporting requirements such as the CTC Annual Data Report and Title II.
Lead the MOU process (tracking, renewal, signature collection, coordination with departments and community partners, new agreement establishment, legal review, etc.) for the Department of Learning and Teaching and the Department of Counseling and Marital and Family Therapy.
Run specialized reports utilizing various software including Excel, Salesforce, Banner, Tevera or other software.
Actively maintain the credential sections of the SOLES website and catalog. Update credential handbooks at least annually for posting on portal.
Outreach and Advising :
Interact with the Departments of Learning and Teaching and Counseling regarding their credential candidates.
Meet with students, alumni, faculty, and administrators on an individual or group basis as needed regarding credential programs.
Attend Open Houses and / or Information Sessions and present information as part of outreach events for prospective credential students.
Maintain general knowledge of other states’ requirements as a resource for students in other markets.
Liaison :
Act as a school liaison with the CCTC. Update the Director of Assessment and Accreditation and appropriate academic departments on changes and impacts on applicable programs.
Attend meetings, workshops, and conferences requiring periodic out of town travel. Present information to faculty and administrators and make recommendations as needed for program adjustments in accordance with state credential requirements.
Special Conditions of Employment :
Able to work early mornings, evenings and weekends (on and off campus) when necessary.
Background check : Successful completion of a pre-employment background check.
Degree Verification Requirement : Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Job Requirements :
Minimum Qualifications :
Bachelor’s Degree required.
Three years of professional experience in a similar or related position required. A Master’s degree may substitute for one year of work experience, at the rate of two years of education is equivalent to one year of work experience.
Proven track record in managing administrative systems.
Experience in dealing and building relationships with several departments and entities.
Understanding of K-12 or experience within school environment and / or teacher education programs.
High proficiency with technology such as Microsoft Suite, Google Suite, Salesforce, CRM, Banner, and Tevera or similar LMS.
Experience in working with and appreciation of students with multiple life experiences and cultures.
Preferred Qualifications :
Knowledge of and / or experience with credentialing regulations.
Master’s degree from an accredited college or university.
Performance Expectations - Knowledge, Skills and Abilities :
Outstanding interpersonal, written, and verbal / communication skills (articulate and professional demeanor on the telephone, in person, in Zoom, and over email).
Manage faculty, staff, student and alumni, issues with tact and diplomacy.
Maintain a student-first ethos.
Maintain positive and respectful attitude and professional demeanor towards all.
Handle confidential information with tact and discretion.
Ability to juggle multiple tasks and competing projects.
Superb organizational skills and record-keeping and strong attention to detail.
Skillful time management skills and ability to meet deadlines.
Acquire and maintain current knowledge of department, division, and university procedures.
Take initiative and set priorities.
Work independently and make decisions with little supervision.
Exhibit innovation, enthusiasm and creativity.
Tools and Equipment Used :
Strong familiarity with office equipment (computer, multi-line telephone, fax machine, copier, scanner, calculator and other equipment as required).
Expertise in Microsoft Office, database management, Salesforce dashboards and reports, website and enrollment Software (Banner, Tevera, CMS website, etc.).
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