Duties
and Responsibilities :
Perform duties to support the efficient management of Crossroads and the Residential Life Office :
- Supervise student staff and assist with receiving and managing a consistently high volume of calls, emails and visitors, including students and parents
- Answer questions about various residential life issues (i.e. room selection / assignment policies and procedures including deadlines, arrival and departure dates, staff resources, account charges, roommate issues)
- Refer inquiries to proper administrator / department
- Coordinate the processing of incoming and outgoing mail, including bulk mailings
- Supervises central office student workers with filing of various forms; update all electronic binders containing forms and student information on a regular basis (in coordination with the Assistant Director of Residential Administration) to meet business continuity and safety and security requirements .
- Maintain all digital displays at each residential desk and general postings in residential lobbies and lounges
- Monitor and respond on a daily basis to all emails received via the residential life email account from current students, parents, prospective students and the general public concerning housing issues or other university information
- Assist with distribution of information, forms, fliers, etc. to Residential Life staff and other departments
- Answer questions from USD students regarding off-campus housing resources
- Develop a thorough working knowledge of the Terms and Conditions - Campus Housing and Dining Services Agreement.
- Assist the Director of Residential Facilities with outside vendors scheduled by Residential Life to assure efficient and appropriate access to residences for deliveries and maintenance calls, as necessary
Supervises student workers for Crossroads, Manchester Village, Maher and Camino / Founders :
Trains new and returning student staff on all office procedures and systems, including the Google Suite, StarRez, Salesforce, Onity and Salto databasesCoordinates with Residential Administration, Education and Facilities for the assignment of projects for student workers.Schedules students to assure appropriate front desk coverage. Manage shift changes and open shift coverage.Responsible for providing appropriate supervision to student workers, including verification and approval of timecards, and troubleshooting payroll challenges.Develop, organize and implement training programs, staff meetings, and staff development events for student workers.Evaluate attendance and overall job performance of the student workers.Communicate any concerns related to student workers to their supervisor and follow up with student staff as needed.In absence of the Front Desk Supervisor, students will serve as the initial point of contact for the community. It is the Front Desk Supervisor’s responsibility to assure adequate and appropriate training in this regard.Oversee Front desk operations :
Coordination of annual check-in and check-out of 2,600 residents living on-campus.Assist with coordination and management of miscellaneous projects, including donation drives.Coordinates process for issuing cleaning supplies and recreational equipment to residents.Maintains inventory and coordinates distribution of supplies (toilet paper and trash bags).Responsible for maintenance of all office and cleaning equipment (vacuums, copy machine, computers, printers, fax, etc.) at the desk areaAssist with coordination of repairs of all equipment (TVs, DVD, workout equipment, etc.) housed in shared living areas.Assist the Director and Assistant Director of Residential Administration with the returning and new student sign-up and room assignment process and assist with summer / intersession processes and semester transitions :
Communicate housing sign-up information to staff, residents and parents.Assist with the preparation of accurate floor plans, daily occupancy counts and lists of participants and housing sign-up numbers.Facilitate communication and outreach to students signing up for housing, based on the direction from the Director of Housing and Residential Life.Provide direction to students and front desk staff regarding specifics of summer / intersession sign ups and specific policies.Onity and Salto Lock System :
Serves as lead for Onity and Salto lock system, in coordination with the IT Support Specialist and Associate Director for Residential Administration, in all desk areas, including working knowledge of systems, understanding of basic troubleshooting, and ability to train staff on the systems.Coordination of key encoding,decoding, and dissemination for 3000 resident students and live in staff.Responsible for reporting and follow up of all technical problems.Responsible for training additional staff as deemed necessary and appropriate.Responsible for pre-encoding and distributing USD Torero cards for all new residents.Special Conditions of Employment :
Vacation opportunities are unlikely to be approved August- September and during semester finals.Expected to occasionally work early mornings, evenings, weekends and holidays for peak demand times (e.g. room selections / assignments, billings, and move-ins)Background check : Successful completion of a pre-employment background check.
Degree Verification Requirement : Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Job Requirements :
Minimum Qualifications :
High School Diploma or GED or required.Two years of related experience / customer service experience required.Demonstrated experience with computers and data entry.Preferred Qualifications :
Two years of staff supervision experience preferred.Performance Expectations - Knowledge, Skills and Abilities :
Ability to initiate, coordinate, oversee and complete various projects.Flexible to perform in new and quickly changing situations.Possess excellent customer service skills : ability to work with various University constituents including parents, students, administrators and staff employees, and vendors.Detail-oriented with strong organizational techniqueAbility to remain calm under pressure and be able to multitask in a fast-paced environment.Excellent skills in the use of specific equipment and tools as identified below.
