What are the responsibilities and job description for the Enrollment Counselor position at University of Scranton?
University of Scranton
Enrollment Counselor
Enrollment Counselor
Non-Discrimination Statement
The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.
Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.
The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy), Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:
Elizabeth M. Garcia
Title IX Coordinator
The Office of Equity and Diversity
Institute of Molecular Biology & Medicine, Suite 315
elizabeth.garcia2@scranton.edu
(570) 941-6645
https://www.scranton.edu/equity-diversity/
Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.
The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy), Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:
Elizabeth M. Garcia
Title IX Coordinator
The Office of Equity and Diversity
Institute of Molecular Biology & Medicine, Suite 315
elizabeth.garcia2@scranton.edu
(570) 941-6645
https://www.scranton.edu/equity-diversity/
University Mission
The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The Universitys mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at https://www.scranton.edu/about/jesuit-tradition/index.shtml.
Department
Graduate Admissions & Recruitment
Job Purpose:
The Enrollment Counselor is dedicated to supporting their assigned students by monitoring academic progress and fostering the achievement of educational goals through proactive outreach. The Enrollment Counselor builds and maintains strong relationships with students, guiding them along their unique academic journeys towards graduation and success. They are expected to demonstrate a high standard of work quality, professionalism, and familiarity with university policies.
The Enrollment Counselor collaborates closely with Enrollment Management staff, program directors, academic advisors, and other key student support offices, such as the Center for Teaching Excellence (CTE) and the Weinberg Memorial Library. They assist students in identifying any academic or personal obstacles to success, working to help them maintain steady academic progress. By providing relevant information and connecting students to essential resources, the Enrollment Counselor delivers support that is transformative, encouraging, and actively engaging.
Essential Duties:
- Partner with enrolled students to develop individualized and holistic goals and plans
- Support enrollment and retention while ensuring a high-quality educational experience
- Monitor academic progress for supported students and provide proactive intervention
- Serve as active listener and student advocate if necessary
- Maintain accurate student records within a CRM
- Develop and implement retention best practices and innovative student engagement initiatives
- Manage a specific group of assigned students and provide motivation and support throughout their academic program
- Conduct and document required sessions to identify motivations and potential challenges of student readiness
- Ability to identify and address retention risks through communication and problem solving.
- Build strong relationships and mentor students from the admittance of enrollment through graduation, serving as a guide for enrolled students as they navigate the college experience
- Closely monitor all assigned metrics and expectations of student retention
- Responsible for managing and updating computerized student management database, registration information, and follow-up documentation
- Demonstrate an elevated level of university knowledge of the colleges academic programs, requirements, and services
- Provide guidance and monitor student performance and progress including financial aid, class schedules, orientation, and class participation
- Always ensure compliance of all university policies
- Offer resources to help maximize the success of each student and act as a liaison for students and enable them to connect with various departments
- Adhere to the appropriate information security policies based on the sensitivity of data and report any security related issues
- Reduce risk of theft, fraud, or misuse of information assets by maintaining security and patch management for the services provided by the team
- Maintain and update accurate records and facilitate creation of university reports
Additional Skills Required:
- Ability to work a flexible schedule to include evenings/weekends as necessary
- Self-motivated with a desire to work in a fast-paced environment
- Adaptability to connect with enrolled students representing multiple stages of life and diverse backgrounds/experiences
- Demonstrated ability exceeding expectations, influencing others, and meeting deadlines.
- A passion and enthusiasm for education
- Active and effective listening, writing and oral communication skills and strong interpersonal skills when working with students and staff
- Ability to respect the confidentiality of records and information regarding students, parents, and staff in accordance with accepted professional ethics and state and federal laws
- High technology proficiency; fluency in Microsoft Outlook, PowerPoint and Excel
- Must be able to support the Universitys commitment to fostering a diverse, equitable, and inclusive culture
- Must be able to respect, support and contribute to the Universitys Catholic and Jesuit mission
Minimum Education Requirements:
- Bachelors Degree
Preferred Education:
Minimum Job Experience Requirements:
- Minimum of one (1) year of higher education experience
Preferred Qualifications:
Years of Experience: 1
University Classification: Professional
FLSA Classification: Exempt
Schedule/Work Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required.
Full Time/Part Time: Full-Time
Annual Schedule: 12
Special Instructions to Applicants:
Posting Number: S0887P
Open Date: 12/12/2024
Close Date: 01/02/2025
Open Until Filled: No
To apply, visit https://universityofscrantonjobs.com/postings/7750
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