Tech Support Center Analyst (part time/evening)

Non-Discrimination Statement
The University of Scranton embraces diversity and inclusion through its mission, Jesuit identity, strategic plans, community outreach programs, and numerous diversity programs. The University of Scranton is an Equal Opportunity employer and actively solicits applications from historically underrepresented candidates. Please see our full non-discrimination statement below.

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, religion, ancestry, gender, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, veteran status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

Anyone who has questions about the Universitys Sexual Harassment and Sexual Misconduct Policy, or the Universitys Non-Discrimination or Anti-Harassment Policy, or wishes to report a possible violation of one of the policy should contact:

Elizabeth M. Garcia
Title IX Coordinator
The Office of Equity and Diversity
Institute of Molecular Biology & Medicine, Rm 311
elizabeth.garcia2@scranton.edu
(570) 941-6645
https://www.scranton.edu/equity-diversity/

University Mission
The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The Universitys mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at https://www.scranton.edu/about/jesuit-tradition/index.shtml.

Department
Information Technology

Job Purpose:
The Technology Support Center Analyst acts as a central point of contact and provides technical support to the University community by assisting in the diagnosis, reporting, and resolution of software and hardware problems reported by end users to the Technology Support Center.

Essential Duties:
- Maintain an acceptable level of knowledge on current, new and upcoming advances in University systems and technology, in order to analyze, troubleshoot, resolve and escalate complex technical problems and requests- Coordinate the resolution of problems; if necessary, forward the issue to the next higher level for resolution- Write and update user support documentation; assist in the dissemination of information about computing resources and their use- Issue new and replacement ID cards including capture photos, suspend/deactivate ID cards, operate card equipment and peripheral devices- Provide on-site laptop and mobile device service to campus users experiencing problems connecting to our network, cleaning viruses, adware, and spyware, etc.- Provide support for the scheduling, set-up, use, and break down of instructional technology equipment including handling of the equipment in the TSC loaner pool- Provide exam scanning services (Scranton) for University Faculty- Maintain appropriate inventory of Royal Card and lab supplies- Assist in student recruitment, hiring, development, training, motivation, and evaluation of all TSC Student employees

Additional Skills Required:

• Strong technical background and interest in a variety of data and computing technologies including software, hardware, networks, instructional technology equipment, and telephony

• Excellent oral and written communication and customer service skills are a must

• Strong computer skills

• Demonstrated ability to work and function within a team environment

• Ability to work independently and multi-task

• Ability to work evening and weekend hours as required

• Must be able to support the Universitys commitment to fostering a diverse, equitable, and inclusive culture

• Must be able to respect, support and contribute to the Universitys Catholic and Jesuit Mission

Minimum Education Requirements:
- High School or equivalentCertifications:- CompTIA IT Fundamentals certification (required in the first six months of hire date)

Preferred Education:

• Associate degree or equivalent experience bachelors degree preferred

Minimum Job Experience Requirements:
- Three years of customer service support or end-user support- Technical aptitude and interest

Preferred Qualifications:

Schedule/Work Hours:
Position is 10 months per year (schedule is each August 1 through June 1). Hours are 4:30 p.m. to 10:00 p.m. Monday through Thursday.

Full Time/Part Time:
Part-Time

Annual Schedule:
10

Special Instructions to Applicants:

Posting Number:
S0768P

To apply, visit https://universityofscrantonjobs.com/postings/7038