What are the responsibilities and job description for the One-Stop Generalist I - 008490 position at University of South Alabama?
Minimum Qualifications
High school diploma or equivalent and two years of related experience. An equivalent combination of education and experience may be considered.
Excellent customer services and communication skills are required.
Excellent customer services and communication skills are required.
Preferred Qualifications
Customer service in a student focused higher education environment or student support services is preferred.
Job Description Summary
The University of South Alabama’s One-Stop department is seeking to hire a One-Stop Generalist I. Interested candidates should apply to be considered.
Essential Functions
These are the job duties required of the position.
Essential Functions
- Answers incoming phone calls and live chats regarding federal financial aid, student account services, and questions related to other student services areas as needed.
- Directs calls to other areas, as applicable.
- Logs communications with callers in the database as needed for audit trail purposes.
- Assists with onboarding training and refresher training as needed.
- Delivers excellent customer service by providing accurate information quickly, efficiently, and with a positive attitude by demonstrating a high level of communication skills and extensive knowledge, exceeding expectations and ensuring calls and visits are managed with a student-first mentality. Attends and participates in scheduled events during and after office hours, as needed.
- Participates in extended office hours as scheduled during the year.
- Provides general office support that assists in the functioning of the office.
- Regular and prompt attendance.
- Ability to work schedule as defined and additional hours as required.
- Related duties as required.
Posting Information
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
02/01/2025
Job Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Working Days
Monday - Friday
Working Hours
8:00 a.m. - 5:00 p.m.
Job Location
Main Campus
Full-time or Part-Time
Full Time
Regular or Temporary
Regular
