What are the responsibilities and job description for the Customer Service Rep position at University of South Carolina?
Posting Number
STA00232PO25
Job Family
Financial and Accounting Operations and Analysis
Job Function
Bursar's Office
USC Market Title
Customer Service Representative
Link to USC Market Title
https://uscjobs.sc.edu/titles/132874
Job Level
P0 - Professional
Business Title (Internal Title)
Customer Service Rep
Campus
Columbia
Work County
Richland
College/Division
Division of Administration and Finance
Department
DAF Bursar's Office
State Pay Band
4
Approved Starting Salary
$34,532
Advertised Salary Range
$34,532 - $37,532 (Commensurate with experience)
Location of Vacancy
Part/Full Time
Full Time
Hours per Week
37.5
Work Schedule
Monday – Friday, 8:30 am to 5:00 pm.
Must be willing to work a flexible schedule to meet the needs of the department.
Must be willing to work a flexible schedule to meet the needs of the department.
Basis
12 months
Job Search Category
Fiscal Accounting
About USC
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary
This position is responsible for offering quality service to internal and external customers of the Bursar’s Office by providing assistance regarding account details, payments, tax information, deadlines, course registration activity and other customer needs as they arise, which includes communicating with areas within the Bursar’s Office, other University departments and campuses, providing guidance and accurate information as needed; communicating with customers about outstanding charges/debt; researching receipt information; serving as an information resource for other university offices/departments/campuses as needed; advising and directing customers to appropriate university offices as needed, cashiering; and conducting Orientation presentations.
Job Related Minimum Required Education and Experience
Requires a bachelor’s degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications
Experience with Banner software application; assisting students, parents and university personnel with account information; high volume call center customer service operations; higher education student services, cash handling and financial services operations.
Knowledge/Skills/Abilities
Ability/skilled with: Ellucian Banner applications; customer service in higher education institution – working with students, parents, internal and external constituencies; analyzing information and translating. Ability to work with diverse groups of people and to maintain positive working relationships;
Job Duties
Job Duty
Advise and discuss account details with walk-in and call-in customers to include, but not limited to; charges, balances, registration activity, payments, exemptions, scholarships, financial aid awards, HOLDS, tax information, receipts, refunds, etc. Assist customers with making payments, setting up payment plans, establishing authorized users, navigating Self Service Carolina and viewing account information; direct customers to the appropriate university office/department when other services are needed. Communicate with other university offices regarding charges, and other student account activity as appropriate. Post comments to customer accounts for all changes, actions, and notifications. Remove HOLDS as appropriate and approved; provide student statements, receipts, tuition projections, and other documents to customers as appropriate; research customer accounts regarding write-offs, collection activity, etc.
Essential Function
Yes
Percentage of Time
40
Job Duty
Assist customers with the AS-199 process for re-registering into courses for which they were dropped, or for late-add registration. After properly researching account activity/comments, and adding appropriate fees, drop customers from courses when payments have not been made by the established deadline.
Essential Function
Yes
Percentage of Time
15
Job Duty
Respond to the Bursar email account throughout the work day to assist customers with a variety of questions and requests. Forward emails to appropriate staff for assistance as needed.
Essential Function
Yes
Percentage of Time
30
Job Duty
Assist with collections efforts by contacting customers regarding delinquent accounts, past due Payment Plan installments, and other debt activity.
Essential Function
Yes
Percentage of Time
5
Job Duty
Cashiering and serve as backup for mail processing.
Essential Function
Yes
Percentage of Time
5
Job Duty
Assist with Orientation and with training new employees; other duties as assigned.
Essential Function
Yes
Percentage of Time
5
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive
No
Hazardous weather category
Non-Essential
Posting Detail Information
Number of Vacancies
1
Desired Start Date
04/14/2025
Job Open Date
04/02/2025
Job Close Date
05/10/2025
Open Until Filled
No
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by May 10, 2025.
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Click here to learn more about why you should work at USC.
Quicklink for Posting
https://uscjobs.sc.edu/postings/185077
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Salary : $34,532 - $37,532
