What are the responsibilities and job description for the Patient Support Specialist position at University of South Carolina?
For Posting
Posting Number
RTF00024PO25
USC Market Title
Patient Support Specialist
Link to USC Market Title
https://uscjobs.sc.edu/titles/156344
Business Title (Internal Title)
Patient Support Specialist
Campus
Columbia
Work County
Richland
College/Division
School of Medicine Columbia
Department
SOMC Brain Health
Advertised Salary Range
$37,735 - $56,602
Location of Vacancy
Part/Full Time
Full Time
Hours per Week
37.5
Work Schedule
Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Type of Staff Position
Staff Time-Limited (STL)
Basis
12 months
Job Search Category
Other Professional
About USC
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement
At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.
Benefits for Research Grant or Time-Limited Positions Are Indicated Below
The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
South Carolina Retirement
Yes
State Insurance Programs
Yes
Annual Leave
Yes
Sick Leave
Yes
Position Description
Advertised Job Summary
The Patient Support Specialist is responsible for supporting patient services and operations for USC Brain Health. This position is under indirect supervision and works closely with medical providers and Brain Health staff to ensure smooth and efficient operations.
Job Related Minimum Required Education and Experience
Typically holds a high school diploma or GED. Requires 2 or more years of job related experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications
Prefer a bachelor’s degree and at least 1 year of experience working in a physician/medical practice setting, or equivalency.
Knowledge/Skills/Abilities
Written and verbal communication skills.
Ability to prioritize and be flexible.
Proficient in the use of Microsoft Office.
Ability to prioritize and be flexible.
Proficient in the use of Microsoft Office.
Job Duties
Job Duty
Coordinates all scheduling and referral processes for Brain Health Network patients and providers, including, but not limited to, scheduling patient appointments, conducting patient reminder calls, authorizing services, handling medical records, following up with patients and providers, and creating/maintaining schedule templates.
Essential Function
Yes
Percentage of Time
40
Job Duty
Assists with data input and data management functions related to patient care and research activities for the Brain Health Network. Ensures data is entered within 24 hours of rendered services and provides reports to providers within 24 hours of receipt of completed reports/summaries.
Essential Function
Yes
Percentage of Time
30
Job Duty
Serves as primary point of contact for Brain Health Network patient operations. Responds within 24 hours to all phone and email messages and helps ensures timely and continuous communication between Brain Health team members and across all Brain Health Network sites.
Essential Function
Yes
Percentage of Time
20
Job Duty
Performs other duties as requested or as assigned.
Essential Function
Yes
Percentage of Time
10
Position Attributes
Hazardous weather category
Non-Essential
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
No
Posting Detail Information
Number of Vacancies
1
Desired Start Date
Position End Date
Job Open Date
01/31/2025
Job Close Date
03/17/2025
Open Until Filled
No
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by March 17, 2025.
Quicklink for Posting
https://uscjobs.sc.edu/postings/182908
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Salary : $37,735 - $56,602
