TCSEPP Coordinator- SWORPS-UTK (West Tennessee)

Job Description

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Within SWORPS, the TCSEPP Coordinator functions as a case manager for a child support program funded by the Tennessee Department of Human Services (TDHS). The TCSEPP team has the mission to help non-custodial parents overcome barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)'s lives.

Responsibilities

The TCSEPP Coordinator responsibilities will include, but are not limited to:

• Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers
• Develop individual action plans for participants and provide one-on-one case management to participants to assist them with job readiness activities and emotional support and encouragement
• Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc.
• Monitor participants' child support eligibility & payments; program involvement & compliance, and employment
• Maintain balances of petty cash account, procurement card, and any other assigned financial information
• Develop and maintain partnerships with local agencies to assist participants with barriers to employment
• Attend community interagency meetings to learn about and share available resources and information
• Participate in partner meetings
• Provide consultation to evaluators regarding program progress
• Provide regular updates to Child Support staff and attorneys on participant progress
• Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants
• Participate in job/resource fairs 
• Help to develop and maintain outreach materials, i.e. brochures

Qualifications

Required Qualifications

• Education: Bachelor’s Degree in a related field (three additional years of experience can be substituted for Bachelor’s degree)
• Experience: Two years of experience in customer / client service
• Knowledge, Skills, Abilities: Skills in case management; ability to assess participant needs; skill in interacting with a diverse group including partners, attorneys and employers; ability to advocate for participants, ability to work independently and within a team setting; ability to travel to multiple counties and to be flexible in scheduling.

Preferred Qualifications

• Experience: Experience working with non-custodial parents and /or Employment programs; Experience collaborating with community groups and/or social service organizations; Demonstrated experience working with Tennessee Child Support Enforcement System (TCSES) and Apricot databases.

Work Location

• The position is remote but requires a flexible schedule to accommodate travel and appearances in various counties in Dyer and Lake counties in West Tennessee. Position requires candidate have an automobile at his/her disposal, a valid driver’s license and current automobile liability policy with continuous coverage.

Compensation and Benefits

• UT market range: 07
• Anticipated hiring range: 50,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

Follow link to apply directly on our website: https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1759/?utm_medium=jobshare&utm_source=External Job Share

Applications will be reviewed as received and interviews can begin as soon as 7 days from posting.

Interested individuals should provide (1) a cover letter addressing professional experience relevant to each required and preferred qualification, (2) a resume, and (3) complete contact information for 3 professional references.

About The College/Department/Division

The Social Work Office of Research and Public Service (SWORPS) is an applied research center of the University of Tennessee College of Social Work (CSW). We are a dynamic and close-knit interdisciplinary team of individuals with a shared vision of thriving communities with equitable outcomes for all. We do that by building partnerships that leverage research, technology, and human connection to improve lives in Tennessee and beyond.

Over the past fifty years, SWORPS has worked with local nonprofits such as the United Way of Greater Knoxville, University of Tennessee departments and faculty researchers, state agencies such as the Tennessee Department of Human Services, and federal agencies like the Department of Housing and Urban Development. Our annual portfolio consists of 25-40 sponsored projects spanning a wealth of different content areas, but one common thread -each project contributes one more building block for thriving communities with equitable outcomes for all.

Learn more about SWORPS and some of our programs and resources by visiting our webpage: https://www.sworps.tennessee.edu/

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

Job Info

• Job Identification: 1759
• Job Category: Social Services
• Posting Date: 04/21/2025, 12:56 PM
• Job Schedule: Full time
• Locations 1331 Circle Park, Knoxville, TN, 37996, US(Hybrid)

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: Remote

Salary : $50,000