What are the responsibilities and job description for the Admissions Operations Specialist position at University of Texas at Arlington?
Position Information
Posting Number
S06131P
Position Title
Admissions Operations Specialist
Department
Recruiting
Location
Arlington
Job Family
Admissions
Position Status
Full-time
Work Hours
Standard
Work Schedule
Monday-Friday; 8:00am – 5:00pm
- Occasionally may require extended office hours until 6, and/or a few Saturdays a year for special events.
Open to
External and Internal
Salary
Salary is commensurate based on qualifications and relevant experience up to $48,000.
Duration
Funding expected to continue
Pay Basis
Monthly
Benefits Eligible
Yes
Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
Job Summary
The Admissions Operations Specialist serves on the Admissions Operations team as the lead student facing resource and provides guidance for students and their families on admissions, financial aid, scholarships, and residency process for the office of Admissions. Position will be cross trained to effectively assist students at all levels of admission – undergraduate and graduate, both domestic and international.
Essential Duties and Responsibilities
- Provide guidance and support to individuals and constituents seeking information about UTA’s academic programs and degree opportunities at various stages of the admissions cycle, including detailed explanations of admission processes, requirements, and application procedures. Must be able to provide general information and at times, refer inquiries to other student support offices.
- Advise applicants regarding admission criteria for undergraduate and graduate programs.
- May counsel students on financial aid or housing arrangements, transfer credit, collaborate/communicate with other departments on campus.
- Reviews application support documents (i.e., transcripts) to provide prospective students and applicants clarity for next steps throughout the prospect-to-enrollment life cycle.
- Manages day-to-day customer service escalations. Escalations can occur in person, via phone or email.
- Liaison with other departments when necessary.
- Follows up with prospective/admitted students on escalations cases.
- Assists in managing Admissions staff questions, including but not limited to:
- Provide answers to inquiries of a complex nature via email, phone calls, face-to-face interactions.
- All students who have been denied
- Perform other duties as assigned
Minimum Qualifications
- Bachelor’s degree or a equivalent mix of education and relevant experience in similar role.
- Two (2) years of experience in operations, higher education, admissions, or related work.
- Intermediate skills in Microsoft Office Suite.
Preferred Qualifications
- Master’s degree.
- Three (3) years of equivalent work experience.
- Slate CRM experience.
- Proficient in Microsoft Office Suite.
Knowledge, Skills and Abilities
- Excellent communication and people skills.
- Ability to work independently and manage multiple projects.
- Professional customer focus and time management skills.
- Ability to use independent thinking, judgment, and decision-making skills.
- Solid leadership skills to supervise student staff and collaborate with external constituents.
- Ability to draft, edit, and prepare reports using word processing, spreadsheets, and databases.
- Proficient in using technology tools such as online surveys and assessments to collect data from prospective students.
Other Requirements
Working Conditions
Special Conditions for Eligibility
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information
The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Posting Detail Information
Number of Vacancies
1
Open Until Filled
Minimum Number of References Required
3
Maximum Number of References Accepted
3
Special Instructions to Applicants
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Requirement Questions
Required fields are indicated with an asterisk (*).
- * What is the highest level of education attained?
- GED
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- PhD or equivalent
- * How many years of professional experience do you have in the related field?
- None/less than 2 years
- 2 to 3 years
- 4 to 5 years
- 6 years or more
- * How many years of experience do you have working in higher education?
- None/less than 1 year
- 2 to 3 years
- 4 to 5 years
- 6 years or more
- * What is your skill level using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc)?
- No skills/Basic
- Intermediate
- Advanced
- Proficient
Documents Needed To Apply
Required Documents
Optional Documents
- Resume or CV
- Cover/Interest Letter
Salary : $22
