What are the responsibilities and job description for the CRM Application Support Analyst (S04422P) position at University of Texas at Arlington?
Posting Details
Position Information
Posting Number
S04422P
Position Title
CRM Application Support Analyst (S04422P)
Department
Recruiting
Location
Arlington
Job Family
Business Technology
Position Status
Full-time
Work Hours
Standard
Work Schedule
Monday thru Friday 8am to 5pm.
Some evening and weekend work required.
Some travel required.
On rare occasions, work might be required in an outdoor or remote location.
Some evening and weekend work required.
Some travel required.
On rare occasions, work might be required in an outdoor or remote location.
Open to
External and Internal
FLSA
Salary
Salary is commensurate based on qualifications and relevant experience.
Duration
Funding expected to continue
Pay Basis
Monthly
Benefits Eligible
Yes
Job Summary
This position serves as the University application support lead for the Division of Enrollment Management as it relates to CRM success across the UTA campus. This position performs complex coordination and set up administrative and detailed work in the CRM and related technologies. Work involves assisting in the planning, configuration, development, technical support, and testing of the CRM. This position will also assist in managing and configuring applications and provide consistent and ongoing functional business process support of recruitment and enrollment initiatives on campus. The position involves a high level of judgment, attention to detail, and requires knowledge of college enrollment policies and procedures. This position is an integral member of the enrollment management team and serves the campus community as it pertains the student enrollment and service. The position directly contributes to the achievement of enrollment goals at both the undergraduate and graduate levels, fosters a positive working environment that honors the UTA Principles of Community and leads to healthy levels of productivity and contributes to UTA being increasingly known as a great place to work.
Essential Duties and Responsibilities
- Provide development and ongoing support related to graduate recruitment, focusing on the University application, to improve the student experience and business processes to achieve university enrollment goals.
- Build and maintain forms and reports associated with reviewing University applications to allow for accurate reporting and a streamlined review process.
- Set up CRM functions and ensure that programs/solutions conform to division and university standards in order to maintain compliance and reach enrollment goals.
- Assist with design, development and modification of CRM applications or integration. Use analytics and user feedback to predict and measure outcome and consequences of a design. Troubleshoot and solve CRM-related issues as needed.
- Confer and collaborate with stakeholders about CRM design and maintenance, software application requirements and academic and non-academic unit, and undergraduate and graduate recruitment needs.
- Perform work in ways that contribute to the University’s successful achievement of enrollment goals, including other duties as assigned.
Required Qualifications
- Bachelor’s degree in any field with two to three (2-3) years of experience working in a customer-facing, technical support position with a strong focus on attention to detail and the needs of the customer, or any appropriate combination of education, training and experience. Intermediate knowledge of methods and leveraging used with CRM technologies, set up, operation analysis and support. Ability to coordinate and work with a team. Ability to effectively communicate technical and other information to a variety of stakeholders – including those with non-technical backgrounds..
Knowledge, Skills and Abilities:
- Intermediate knowledge of methods and leveraging used with CRM technologies, set up, operation analysis and support.
- Must have considerable knowledge of computing/communication networks and characteristics of CRM and affiliated technologies, preferably in higher education.
- Must be able to analyze courses of action, actively participate in planning, the ability to establish and maintain good working relationships and work independently with considerable initiative and drive.
- Must be able to contribute to the achievement of enrollment goals.
- Ability to coordinate and work with a team.
- Ability to effectively communicate technical and other information to a variety of stakeholders – including those with non-technical backgrounds.
Preferred Qualifications
- Higher education experience working with CRM, preferably Slate.
- Previous experience collaborating with a broad range of stakeholders and experience supporting CRM functionality.
Working Conditions
Special Conditions for Eligibility
Working Title
Business Support Analyst I
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Posting Detail Information
Number of Vacancies
1
Desired Start Date
Open Date
Review Start Date
Open Until Filled
Minimum Number of References Required
3
Maximum Number of References Accepted
Special Instructions to Applicants
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Requirement Questions
Required fields are indicated with an asterisk (*).
- * How many years of experience do you have working in higher education?
- None/less than 3 years
- 3 to 4 years
- 5 to 6 years
- 7 years or more
- * How many years of experience do you have using and working with CRM and analytic tools?
- None/less than 2 years
- 2 to 3 years
- 4 to 5 years
- 5 years or more
Documents Needed To Apply
Required Documents
Optional Documents
- Resume or CV
- Cover/Interest Letter
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