What are the responsibilities and job description for the Administrative Associate, Medical Records, TCHATT Operations position at University of Texas at Austin?
Conduct appointments with school staff members and families to gather and review needed information and forms to create client charts in the electronic health records system. Schedule patient appointments as requested in collaboration with clinicians, school staff members and families via video calls, phone calls, and email.Establish and maintain effective working relationships with the internal team at Dell Medical School and Dell Childrens Medical Team and external community and school partners. Navigate all contacts appropriately across multiple virtual platforms. Provides support and training for school partners on our internal processes and procedures. ?Provide response and assistance to patients via electronic multi-media requests (email, chat, web, etc.).Provide response and assistance to patients via electronic multi-media requests (email, chat, web, etc.)Complete appointment confirmation calls, ensuring patients attend their appointment. Offers technical assistance and monitoring support for external partners.Manage clinician schedules in electronic platforms. Creates manuals, instructional videos, workflows, and training materials.Other duties as assigned
