Captioning Service Coordinator, UT Libraries

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Weekly Scheduled Hours:

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General Notes

The University of Texas Libraries welcomes and respects all individuals and communities by valuing and consciously maintaining awareness of diverse perspectives and experiences. We believe inclusivity is critical to fostering excellence in all of our endeavors, and we promote diversity in our collections and services, as well as in our recruiting, hiring, and retention practices.

Purpose

This position supports the campus Captioning and Transcription Service (CTS), a centrally funded service group housed in the University of Texas Libraries. CTS provides video captioning and transcription services to the entire university and prioritizes accessibility requests for educational materials from deaf and hard of hearing UT communities.

Responsibilities

• Fielding incoming captioning and transcription requests. Track and update status of requests. Communicate with requesting campus partners.
• Check transcripts and captions for accuracy and quality. Provide feedback to vendors and student staff. Refer pertinent information to the Manager.
• Interact with external customers and on-campus departments, communicating clearly and effectively to understand client goals and expectations. Read and respond to correspondence.
• Develop, schedule, and plan work assignments based on competing deadlines.
• Coordinate work with team members. Help supervise a small student team in a fast-paced operational setting.
• Handle general administrative tasks.
• Other related functions as assigned.

Required Qualifications

• Bachelor's degree and 1 year of relevant experience, or high school graduation (or GED) and 5 years of relevant experience.
• Strong computer skills and ability to learn new software and digital workflows.
• Excellent communication skills with an emphasis on clear communication with diverse communities.
• Ability to make complex decisions independently.
• Ability to think strategically and adapt to changing priorities.
• Excellent attention to detail and strong organizational skills.
• Strong commitment to diversity, inclusion, equity, and accessibility.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience working with tight deadlines.
• Experience using a ticketing system such as Jira.
• Experience with closed captions or transcription process or working with digital video and related production workflows.
• Interest and experience with web development or digital user experience.

Research indicates that applicants with marginalized identities are hesitant to apply for positions if they do not meet all of the qualifications. We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleague develop these preferred skills.

Salary Range

$41,000 depending on qualifications

Working Conditions

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Typical library conditions.

Work Shift

Monday - Friday, between the hours of 7am and 6pm, as arranged with manager. Flexible work arrangements with remote days available.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor.
• Letter of interest

During your application, Workday will prompt you to answer the following questions.

• Describe a time when you successfully learned new software or digital tools in a previous job or endeavor.
• When faced with an obstacle, how do you decide whether to keep pushing for a solution individually, versus asking for help?
• Please tell us about a time you went out of your way to make a workplace, meeting, or process more inclusive and/or welcoming.

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• [PDF]
• [PDF]
• [PDF]
• [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.