Community Relations Coordinator

Job Posting Title:

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Hiring Department:

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Position Open To:

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Weekly Scheduled Hours:

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FLSA Status:

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Earliest Start Date:

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Position Duration:

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Location:

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Job Details:

The purpose of this position is to support the sharing of networks, resources, and strategies for improving continuing education and training for deaf people.

• Oversee and maintain the customer service platform, including contact, task, communication, and workflow management, and generate reports on community relations and engagement.

• Ensure prompt and professional handling of community inquiries, including providing information, resources, or referrals to appropriate staff members when needed to ensure seamless communication.

• Support maintenance and development of community relationships for technical assistance activities including collaborating with internal teams, conducting outreach and follow-ups.

• Support developing and disseminating online learning content to ensure efficient and positive user experiences.

• Oversee and maintain professional development approvals for technical assistance activities.

• Manage the digital badge process and certificate pathways. Lead the development, design, and dissemination process. Troubleshoot platform and user experience issues; maintain systems for tracking.

• At least five years combined experience working in one or more of the following settings: national, state, local agencies and/or higher education serving deaf people.

• Demonstrated knowledge of postsecondary student services systems including disability services, academic support, and career services.

• Experienced in managing customer service operations, project management, and community outreach.

• Candidate must strong organizational skills, evidence of ability to work simultaneously on multiple projects, independently and collaboratively where needed.

• At least 3 years working with deaf communities.

• Bachelor's degree in Education, Counseling, Student Affairs, Rehabilitation Counseling, or other related fields.

• Beginner proficiency in ASL skills or willingness to learn.

Relevant education and experience may be substituted as appropriate.

• Seven to ten years combined experience working in one or more of the following settings: national, state, local agencies and/or higher education serving deaf people.

• Experience with listserv management.

• Competence working within multiple online learning platforms, troubleshooting learning management systems, and digital badge programs.

• Experience managing client data, maintain accurate records, and creating reports.

• Demonstrated leadership and project management skills.

• At least 5 years working with deaf communities.

• Masters' degree in Education, Counseling, Student Affairs, Rehabilitation Counseling, or other related fields.

• Conversational proficiency in American Sign Language or willingness to learn.

$58,000 - $64,000

• Typical office environment

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.