Patient Access Representative, Ambulatory Surgery Center, UT Health Austin

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Job Details:

The Ambulatory Surgery Center at UT Health Austin is seeking a Patient Access Representative.

Patient Access Representatives directly facilitate care for patients at UT Heath Austin and provide the highest level of customer service and outstanding communication skills to ensure timely coordination ofcare for the patients. Patient Access staff ensure that all data entry is accurate including demographic and financial information for each account. This position has numerous procedural requirementsincluding data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances. Additionally, Patient Access staff are responsible for the successful financialoutcome of all patient services.

• Assist in patient check-in process for the Ambulatory Surgery Center and cross-train across other specialty practice units.

• Accurately gather and enter into the electronic medical record system all demographic, insurance and clinical information from the patient following HIPAA related guidelines.

• Must be able to work with a variety of patient types and assist with positive outcomes for the patient visit.

• Perform insurance verification, appointment confirmations, cancellations, and reschedule. Verify patient insurance in accordance with UT Health Austin guidelines.

• Review and collects all copays and outstanding balances. Versed in calculating superbills and making payment arrangements or providing resources for other payment solutions.

• Under general supervision, exercise some discretion, make routine decisions based on existing scheduling guidelines and assume other duties when assigned.

• Schedule patient follow-up appointments or coordinate new patient appointments for patients being referred for new services.

• Provide response and assistance to patients via electronic multi-media requests (email, chat, web, etc.). Obtain medical records as needed in accordance with UT Health Austin guidelines.

• Resolve immediate patient or visitor needs or contact leadership immediately to assist with any urgent situations.

• Navigate all contacts appropriately using various software tools and electronic technology methods.

• Maintain Quality Performance Review Scorecard Standards (score of 90 percent or greater).

• Other duties as assigned.

• While this is intended to be an accurate reflection of the current position, it is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Management reserves the right to revise the Position or require that other or different tasks be performed when circumstances warrant (i.e. emergencies, changes in personnel or staffing, workload, or technical developments).

High school graduation or GED. Three years of related experience, such as prior healthcare setting experience. Working knowledge of Electronic Practice Management systems to include scheduling and general billing functions. Capable of documenting patient communication, referral notations, and clinical chart notes accurately and appropriately. Professional verbal and written communication. Ability to anticipate needs and follow through with internal and external customers. Exceptional customer services skills, awareness and phone etiquette. Ability to follow directions. Ability to communicate effectively with patients and families. Effective problem-solving skills to include data analysis and judgment to make effective decisions. Ability to work with minimal supervision in a fast-paced, multi-physician practice environment. Ability to develop and maintain effective working relationships with providers, staff, and patients. Strong analytical, organizational, problem-solving skills. Basic computer skills and experience with electronic health records.

Relevant education and experience may be substituted as appropriate.

Bilingual in English and Spanish. Experience in an ambulatory surgery center, academic health center or ambulatory practice.

$45,128 depending on qualifications

• Work hours are variable based on patient care needs but are generally Monday-Friday.

• Ability to sit and stand for prolong periods of time, ability to walk, some bending, stooping and stretching.

• Ability to perform overhead and low reaching activities.

• Requires hand-eye coordination and manual dexterity sufficient to provide patient care and operate a keyboard, photocopier, telephone, and occasional use of other office equipment.

• Requires normal range of hearing/eyesight/voice projection to record, prepare, and communicate appropriately.

• Physical strength for equipment needs and patient care activities; may require frequent lifting/moving up to 50 pounds and occasional lifting/moving in excess of 50 pounds.

• Ability to move quickly in response to patient needs.

• Exposure to noisy equipment.

• Subject to varying and unpredictable situations, high stress/pressure, handles emergency or crisis situations, regular interaction with emotional patients and/or family members.

• Work is performed in a patient care setting and may involve exposure to infections, communicable diseases and hazardous materials, radiation/laser, waste gases and blood and body fluids. Frequent exposure to water and chemicals used in disinfection/sterilization process.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.