What are the responsibilities and job description for the Revenue Cycle Training and Development Specialist position at University of Texas at Austin?
Develop and implement learning strategies and programs for new employees and existing staff, focusing on onboarding, continuing education, and skill development.Create and deliver training materials, including UT Learn courses, workshops, and other training formats.Implement various training methods, such as classroom lectures, online modules, job-shadowing, and one-on-one coaching to enhance staff performance.Conduct orientation classes covering clinical protocols, standard operating practices, customer service, phone etiquette, and call center software.Assess the success of training programs and individual development plans.Support career development through performance assessments, career path planning, and helping managers develop their team members.Work closely with Revenue Cycle leadership to ensure training initiatives align with organizational goals and promote a culture of excellence and customer service.Assist in maintaining and updating revenue cycle Standard Operating Procedures (SOPs).Conduct quality reviews and audits of training programs and staff performance to ensure accuracy and effectiveness.Perform other duties as assigned to support departmental goals and operational needs.
