What are the responsibilities and job description for the Lead Data Center Technician position at University of Texas at Dallas?
Job Summary
Physical Activities Working Conditions Additional Information
Data Center Technicians operate, monitor and support physical facilities conditions, rack and cable equipment. They inspect, maintain and repair various data center systems (such as piping, electrical, and mechanical system components). The Data Center Technicians read blueprints/schematics, conduct inspections of systems and assess their working order. Ensures that environmental and safety standards are consistently met, identifying problems and making repairs quickly. In emergency situations or abnormal conditions, they assist the lead technician in managing data center performance issues and outages to minimize the recovery time from failures.
Minimum Education and Experience
Associates Degree plus 2 years of related experience or high school diploma and 4 years of related experience.
Preferred Education and Experience
- 1 year of experience working in a data center or critical facility
- Good communication skills – written and verbal
- Excellent customer service and interpersonal skills
- Previous experience with datacenter data and facility equipment
- Ability to read engineering drawings
- Electrical/Mechanical expertise
15% – Create a positive experience and relationship with all customers through strong communication and outstanding customer service.
30% – Monitor operations, document and respond to incidents when normal operating conditions are exceeded. Resolve service requests and incidents within the current OLA.
20% – Ensure all employees, customers, and vendors adhere to all security protocols. Provide customer and vendor escort.
20% – Facility Support
- Perform facility equipment (e.g., HVAC, electrical, security) maintenance
- Cable management (not including cabling that requires an electrician or drilling through walls, installing conduit etc.)
- Configure and maintain PDU, complete necessary documentation, and adjust rack power distribution as needed
- Maintain cleanliness, organization, and physical appearance (including cable management) of datacenters and IDC / ICF rooms
- Perform regular facility inspections
10% – Rack and stack servers, network hardware
- Receive deliveries
- Install and deinstall IT equipment (e.g., servers, switches, cabling) according to documented design requirements
- Ability to read Rack Elevation,
- Fiber and copper cable patching
- Asset Management- track all physical references and update asset databases.
- RMA / Warranty processing and management, including the gathering and shipping / receiving of parts Provide Layer 1 troubleshooting as needed
- Perform all work in an organized, neat and quality manner.
- Adhere to safety guidelines and requirements
5% – Perform other related duties as assigned
Physical Demands and Working Conditions
- This position is subject to shift assignment
- Requires climbing stairs
- Requires climbing ladders
- Must be able to lift 50 lbs.
- Must be able to work with cabling under a raised floor
- May work around electrical and mechanical hazards
- May work in all weather conditions
- May work around standard office conditions
- Repetitive use of a keyboard at a workstation
- 10% Travel
This is a third shift position (Tuesday – Saturday, 12:00 am – 8:00 am, off Sundays and Mondays). This position will work at the Fort Worth location in person and on site.
Special Instructions Summary
Please post to internal job board only.
Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
