What are the responsibilities and job description for the Enrollment Counselor- Extended University position at University of Texas at El Paso?
Under general supervision and with moderate latitude for the use of initiative and independent judgment, assists prospective students through the application process for online bachelors, masters, doctoral and certificate programs. The Enrollment Counselor will discern the needs and concerns of prospective students, demonstrate how UTEP’s online programs can best meet those needs, and support potential learners through the admissions process.
Essential Functions
Communicates with prospective students via call campaigns, emails, and faxes.
Guides online learners through the admissions process with the goal of determining if the program is a fit for their educational needs.
Works closely with the Extended University administrative staff to analyze enrollment trends and assigned recruitment and retention goals; develops appropriate strategies, assesses effectiveness and adjusts strategies as necessary.
Utilizes database tools to efficiently track each interaction and the progress of all assigned leads.
Achieves daily efficiency metrics pertaining to speed to lead, call volume, talk time, first time contacts, and new applications as established by Extended University policies.
Effectively communicates industry trends, quality of leads, and program updates for appropriate cross-functional and departmental team members.
Actively participates with preparation in weekly meeting rhythms to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.
Conducts a self-audit to ensure efficiency and consistency of database.
Monitors the application process to ensure effective communication in tandem with application deadlines.
Implements an email cultivation strategy designed to re-engage leads that have fallen to inactive statuses.
Maintains a minimum standard database audit of scores.
Ensures customer satisfaction by understanding student needs, analyzing customer feedback and implementing appropriate improvement initiatives
Knowledge of all Microsoft Office software and able to learn and use institutional software systems.
Complies with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities No supervisory responsibilitie
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications:
Education: Bachelor’s Degree.
and
Experience: One year of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.
Additional Information
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25 pounds.
The noise level for this work environment is usually moderate.
In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.
