What are the responsibilities and job description for the Student Support Specialist II position at University of Texas at El Paso?
Essential Functions
Performs Student Support Specialist I duties such as verifies all data entered into the permanent records files and insures accuracy; prepares new record files, retrieves data from files, and updates existing files and records; insures that all requests for file information are in compliance with the established policies and procedures; processes transcript requests; provides information respective to the compatibility of courses; makes faculty requested corrections to students' records; receives and processes data from official documents regarding student enrollment.
Responsible for designated function(s) within the Records Office.
Provides high quality customer service to faculty, staff, and students.
Responsible for receiving, processing, maintaining, and accessing student record files.
Mediates for the Assistant Registrars on student concerns that cannot be resolved by the Student Support Specialist I; initiates searches into an inquiry involving a student issue and provides findings to the Assistant Registrar.
Collects, reviews, logs-in, and follows-up on administrative type student withdrawals and grade change requests prior to submitting information for processing to designated staff.
Assists in the preparation of each semester’s registration and graduation activities.
Assists Assistant Registrars with complex and detailed projects, and the maintenance of the Registration and Records Procedural Manual.
Provides general office procedural and data entry training to new employees.
Maintains a high degree of confidentiality on all of the sensitive information to which this position is privy, which includes the security of all student records.
Serves as a liaison with other departments and acquires a basic knowledge of functions performed in the other departments.
Communicates rules, regulations, procedures and policies to faculty, staff, students and parents regarding student records.
Interacts with faculty, staff and students in resolving student records issues.
Acts as a backup for other Student Support Specialists I as required.
Knowledge of all Microsoft Office software and able to learn and use institutional software systems.
Complies with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities No supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Qualifications:
Education: Associates Degree or equivalent from two-year college or technical school.
and
Experience: Two (2) years of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.
Additional Information
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 10 pounds.
The noise level for this work environment is usually moderate.
In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.
